 Managed and delegated work as part of a team in a matrix environment. Manage projects in a high technology and software based environment. Worked with Compliance team to facilitate a global program to monitor donations made at a store level to charitable organizations in all markets. Deliver verbal and written communication to customers. Experienced in serving as Project Manager and Scrum Master. Led daily stand ups with project team and business customers. Defined clear targets and objectives and communicated them to other team members across a multi-functional team.

 Onboarding, supervising and training teams of incoming Associates in groups of 75 in all aspects of the business and facilitating their transition to the production floor. Working with GPO to develop, coordinate and distribute training material for both onboarding new Associates and continuous improvement for existing Associates. Handling escalations from stores, vendors and upper management from all aspects of store invoicing. Working with project teams to develop programs and technology to improve processes. Working with stores new to the company to improve the invoicing and receiving process, using the SMART system and Digitization to improve the match rate and cut down receiving errors.

 Part of original team of 8 to relocate to South/North Carolina to open a new accounting facility and help establish Walmart culture. Supervising a team of up to 45 Associates in test pilot for Back Office Support Services. Initiating startup in new location (Fort Mill, SC) to take advantage of untapped talent pool. Handling escalations from stores, vendors, upper management. Maintaining team efficiency by assigning work duties, scheduling, process improvements and problem solving. Onboarding New Store Managers into the program through monthly WebEx meetings. Responsible for high profile test of existing stores in West region with the goal of bringing all stores into the Center. AES score of 96% for FY 16. Weekly reporting to Senior Director on 6 ‘focus’ stores.

 Supervise team of 15 Associates in GSS Mail/Prep area. Maintain team efficiency by assigning work duties, scheduling, process improvements and problem solving. Assign projects and process improvements and holding Associates accountable for progress. Evaluate Associate progress and production on an hourly, daily, weekly, monthly and yearly basis. Implemented 4 major process improvements.o Vendor compliance program – production increased by 40%.o Puerto Rico Record Retention – Eliminated 10 man hours per week of outdated process.o Streamlined mailout process – Saved 10 man hours per week.o Transitioned bulk mailout process to PMDC – Eliminated 20 man hours per week. Oversee 17 PO Boxes that support 76 Business Areas.

 Reconcile supplier purchase order discrepancies. File claims against suppliers for overpayments. Protect Wal-Mart assets through accurate payments and recoveries by determining Merchandise Payables payment discrepancies. Research occurrence causes of overpayments and make financial adjustments to accounts and ledgers. Given sole responsibility of Hanes brand account. Lead volunteerism efforts within team.

 Maintain office efficiency by organizing office operations, defining procedures and making necessary adjustments to policy. Maintain professional knowledge by attending training seminars and workshops. Assist customers with insurance quotes, daily needs and claims. Keep management informed by reviewing reports, summarizing information and identifying trends. Audit payments and oversee end-of-day business to ensure accountability.

 Run and examine daily, weekly, and quarterly reports of sales trends, inventory and employee time records for the branch. Coordinate with Human Resources to select potential job candidates, and administer interviews. Evaluate employee progress on a monthly and quarterly basis. Facilitate fraud protection for the branch and its customers by assessing all incoming checks. Manage employee overtime and create employee schedules for 6 direct reports. Open new accounts for customers that include checking, CD, money markets and credit cards. Accept and process loan applications. Perform quarterly audits on teller drawers, vaults and ATMs. Assess customers’ needs and determine solutions to problems.