David Kashala Email & Phone Number

Cape Town Area, South Africa

Monitor, manage and review the Catering and Cleaning contractsEnsure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.Implement dynamic operational working procedures, to support the delivery of service excellenceDevelop strong communication and line reporting procedures to guide service implementation making improvements or changes where requiredImplement safe working practices to ensure the safety of building occupiers and visitorsLead monthly management report meetings with the client and build strong relationships with key business leadersStrong detail analysis of service delivery and identify continuous improvementsIntroduce systems for analysis of service delivery ie mystery shoppers etcMonitor the team’s performance promoting achievements and identifying weaker areas for improvement

Cape Town Area, South Africa

Managing employees, Handling and solving employees and customer careMonitor, manage and review the Catering and Cleaning contractsEnsure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.Implement dynamic operational working procedures, to support the delivery of service excellenceDevelop strong communication and line reporting procedures to guide service implementation making improvements or changes where requiredImplement safe working practices to ensure the safety of building occupiers and visitorsLead monthly management report meetings with the client and build strong relationships with key business leadersStrong detail analysis of service delivery and identify continuous improvementsIntroduce systems for analysis of service delivery ie mystery shoppers etcMonitor the team’s performance promoting achievements and identifying weaker areas for improvement

Cape Town Area, South Africa

Managing employees, Handling and solving employees and customer careMonitor, manage and review the Catering and Cleaning contractsEnsure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.Implement dynamic operational working procedures, to support the delivery of service excellenceDevelop strong communication and line reporting procedures to guide service implementation making improvements or changes where requiredImplement safe working practices to ensure the safety of building occupiers and visitorsLead monthly management report meetings with the client and build strong relationships with key business leadersStrong detail analysis of service delivery and identify continuous improvementsIntroduce systems for analysis of service delivery ie mystery shoppers etcMonitor the team’s performance promoting achievements and identifying weaker areas for improvement

Cape Town Area, South Africa

Handling issues and Protecting the clientMonitored patrons and prevent disturbances.Selected to provide personal security and protection to VIP clients.Provided expedited entry and exit to principals for special events.Conducted security assessments for high-value clients attending events.

Democratic Republic Of The Congo

Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time.

Democratic Republic Of The Congo

Accomplishes department objectives by managing staff; planning and evaluating department activities.Maintains staff by recruiting, selecting, orienting, and training employees.Ensures a safe, secure, and legal work environment.Develops personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.Coaches, counsels, and disciplines employees.Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information.Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.Contributes to team effort by accomplishing related results as needed.

Democratic Republic Of The Congo

Accomplishes department objectives by managing staff; planning and evaluating department activities.Maintains staff by recruiting, selecting, orienting, and training employees.Ensures a safe, secure, and legal work environment.Develops personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.Coaches, counsels, and disciplines employees.Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information.Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.Contributes to team effort by accomplishing related results as needed.

Democratic Republic Of The Congo

Assisting the manager in organizing, planning and implementing the strategyCoordinating retail store operationsEnsuring store schedules and objectives are met by employeesAssist the Retail Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders, and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functional and presentableMake sure all employees adhere to the company’s policies and guidelines

Masters, Business Administartion In Entrepreneurship

Activities and Societies: SOUKDuties: Managing employees, Handling and solving employees and customer care. Hiring employees, ordering.

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

Thesis: Evaluation of the effects of political instability on entrepreneurial activities : the case of the Democratic Republic of Congo

Bachelor'S Degree, Project Management, Era

Activities and Societies: Duties: Managing employees, Handling and solving employees and customer care. Hiring employees, ordering.

Bachelor'S Degree, Project Management

* Project Management Process 4 * Project Resources 4 * Operational Research 4 * Project Account 4 * Project Quality 4 * Entrepreneurship 4.

Nationa Diploma, Marketing

Activities and Societies: SPRINGBOK : Duties: Managing employees, Handling and solving employees and customer care. Hiring employees.

National Diploma, Marketing

*Case Studies in Marketing * international Marketing * Consumer Psychology * Polling Theory and Practice * Distribution Channels * Schools.