As a server admin leader with technical support skills, I have over three years of experience in providing 24/7 technical support to customers and their websites/applications hosted on Windows and Linux servers. I have led a team of 10 technicians at Touch Support, Inc., a leading provider of outsourced web hosting and cloud computing support services, and SNF Back Office, a digital marketing agency that specializes in SEO, PPC, and web design.In my previous roles, I have demonstrated my ability to manage complex and diverse customer issues, troubleshoot server problems, configure and maintain server software and hardware, and ensure customer satisfaction and loyalty. I have also contributed to the development and improvement of technical support processes, tools, and documentation, as well as the training and mentoring of new and existing staff. I am passionate about learning new technologies and skills, and I enjoy working with a collaborative and supportive team that values innovation, quality, and customer service. I believe I can bring my server admin expertise, technical support pro skills, and leadership experience to your organization and help you achieve your goals and vision.