Implementing the new Customer Service Center for Prestige Brands and handling consumer issues and questions through email, phone and social media.

Worked as a Security Officer for the AEP Smith Mountain Dam Facility. Monitored employees and grounds via camera and patrol.

Assisted the university by helping students persist from matriculation to graduation. This was accomplished through professional academic guidance, career advice, and personal support. In this role I used problem solving, critical thinking, and strong written and verbal communication skills to help students overcome obstacles and make progress in their degree programs

Assisted members with teller transactions, customer service issues, opening new accounts and understanding of bills through phone contacts and email.

I served as CSR in the call center, assisting customers, representatives, dispatchers, technicians, and management with service issues, billing questions, special projects, and other duties (as assigned

Handled Air Force calls and connected recruits with their local recruiter.

Security Guard for Areva in Lynchburg, Va. Made schedules and handled other guards hours and supervised them.

Handled calls from citizens of Virginia dealing with vehicle, driver and compliance issues.