David Keefus Email & Phone Number

Houston, Texas

Houston, Texas

Store Manager/District Manager in Training - Goodwill Industries of Houston, Inc., Houston, TX. Manage all facets of this fast paced retail operation. 2016 top tier successes include surpassing budgeted sales goals 9 of the 12 months, meeting payroll goals every month, and exceeding bottom line profitability goals year-to-date! Daily core responsibilities include exceeding budgeted goals, driving sales, hiring and training all staff, coaching staff and developing their skills sets, and promoting extraordinary and timely customer service through personal leadership for this unique, dynamic retail environment. Other significant responsibilities include directing production standards, health & safety compliance, profit & loss management, marketing, merchandising and margin approval. Additional responsibilities include frequent and direct involvement with IT, store system technologies, point of sale sustainability, sales analysis, loss prevention, payroll, human resources, and developing and leading group training seminars and large store staff meetings. 2015 - present

Pearland, Texas

Customer Service Manager - Primary Arms LLC, Pearland, TX. Developed, grew and managed the complete operations of this demanding customer service and order-processing call center for this $35,000,000-a-year internet business, promoting extraordinary and timely customer service problem-solving and complete satisfaction. Managed and processed over 1000 customer communications per day via phone and email using 3CX telecommunication software and Help Scout, an internet based email management software program. I fostered and managed a 333+% increase in customer contacts, from 300 to over 1000 interactions daily, in conjunction with significant sales growth. Correspondingly, my customer service team and I increased total customer satisfaction scores dramatically from 81% to 96%. Specific responsibilities included credit card dispute resolution, bank negotiations, margin approval, overseeing employee purchases, business procedure development, leadership initiative, hiring and training of staff, and general management responsibilities. 2014 - 2015

Sugarland, Tx

Store Manager - PetSmart, Sugar Land, TX. Managed all facets of retail and service operations for this $7,000,000-a-year pet retail and services store, with a strong emphasis on human resource management and customer communications. Developed and directed all store business functions, including hiring and supervising of 60+ employees, retail and services merchandising, margin approval, and profit & loss management. Met payroll budgeting and adjusting in each year of my tenure. 2009 - 2011

Houston & Austin Tx

General Manager - Borders Books & Music, Houston & Austin, TX. Managed all facets of retail and corporate operations for this $8,000,000-a-year book, video and music retail store, beginning in Austin, TX, concluding in Houston, TX, requiring excellent human resource management and customer communication talents. Developed and directed all store business functions, including hiring and supervising of 60+ employees, retail merchandising, margin approval, and profit & loss management resulting in $200,000.00+ to the bottom line in every year of my 9 year tenure. Stores were in top 10 in customer service scores 9 years in a row. In accepting the Houston store position, I inherited the worst store in the company (based on company’s scorecard) and improved it to a top 10% store within my 1st year, maintaining that performance level for all remaining 5 years. 1999 - 2008

Austin & Houston, Tx

Corporate Sales Manager - CompUSA, Inc. / Computer City, Inc., Austin, TX. Managed all facets of this $6,000,000-a-year corporate sales department for this $40,000,000-a-year computer reseller business / retail store. Developed and maintained all corporate pipeline sales operations, including hiring and supervising of 12 employees, margin enhancement, margin approval, and profit & loss management. CompUSA acquired Computer City in 1998.General Manager - CompUSA, Inc., Houston, TX. Managed all facets of retail, corporate and training operations for this $40,000,000-a-year computer reseller business / retail store. Developed and directed all store business functions, including hiring and supervising of over 110 employees, payroll budgeting and adjusting, corporate and retail merchandising & pricing, margin approval, and profit & loss management. Promoted from held positons of Retail Manager, Technical Manager and Corporate Sales Manager, respectively.