“Your most unhappy customers are your greatest source of learning.” – Bill Gates, MicrosoftWords to live by there. I am a Product Development Professional with a driving passion about making people’s lives better by creating new and innovative products that surpass their wants and needs. Understanding customer and market requirements through qualitative and quantitative research is integral in fulfilling this passion. Leading my team and working across multiple functional groups, I develop, concept, test, and launch profitable products that bring delight to our customers. Managing my products includes maintaining strategy alignment, constant financial, operational, and competitive/market analysis, crafting new product enhancements, and sustaining profitability. Always a proponent of efficient and effective systems, I have led and participated in multiple continuous improvement efforts throughout my career to ensure all members of my cross-functional teams are provided with the best tools to do their jobs. Whether it has been in a retail (B2C), commercial (B2B), or IT market, I have always taken pride in seeing my products being used by very satisfied customers out in the field.