Dave Keiser Email and Phone Number
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As a Self-motivated ServiceNow Administrator & Junior Developer I have 10+ years of progressive and diverse experience. I am skilled at providing hands-on support for ServiceNow components such as Service Catalog, Incident, Problem, Reporting & Dashboards, Service Portal, Change, Asset, Knowledge, and Project Portfolio Management. I thrive at analyzing application incidents to identify the root cause. I consistently partner with vendor’s product support team to implement solutions. I am known as a problem solver who analyze existing processes to identify inefficiency and opportunities for improvement. I consistently collaborate with stakeholders to establish key metrics, KPIs, and SLAs that are measurable and sustainable. I have a keen attention to detail when monitoring license usage and budgets for licensing costs.My key strengths include:► Client Relations► Deployment Strategies► Vendor Collaboration► System Implementation► Root Cause Analysis
Confie
View- Website:
- confie.com
- Employees:
- 1245
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Servicenow Administrator And Jr. DeveloperConfieSpokane Valley, Wa, Us
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Servicenow Administrator & Jr. DeveloperConfie Jan 2020 - PresentHuntington Beach, California, UsI am charged with managing all aspects of the ServiceNow platform lifecycle, including design, development, planning, implementation, configuration, and ongoing support.• Develop workflows and applications within the ServiceNow platform, which support streamlining and automation of business processes • Create and maintain integrations between the ServiceNow platform and external systems and monitor / managing platform upgrades, development, QA, and production environments. • Devise documentation related to the ServiceNow platform and produce reports and dashboards based on defined measures, metrics, and key performance indicators.• Perform sustain existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard / reporting, data imports, and service catalog development).• Advise teams on design, development, and overall best practice configuration of ServiceNow and spearhead the design and configuration of new solutions in ServiceNow.• Manage dashboards and report on KPIs and metrics and assist in reviewing and improving policies and procedures to support an ITSM/ITIL framework.• Manage and maintain the company’s production and development instances with 330 technicians overseeing incidents, 40 LMS content creators, 20 project managers, and 4K+ end-users.• Interact with vendors for licensing, consultations, and support, maintain proper licensing, and inform upper management when new licenses need to be acquired.• Provide administrative support to the ServiceNow user base and monitor / optimize the health, usage, and overall compliance of the ServiceNow platform.• Identify system deficiencies and divergences from best practice within instances and coordinate platform upgrades and maintenance.• Partner with ServiceNow's development teams to implement the latest capabilities of ServiceNow's products.• Collaborate with Systems Engineers and Administrators to define integrations and perform integrations and process automation.
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Sr Helpdesk Manager, ItConfie May 2018 - Jan 2020Huntington Beach, California, UsI managed and led the IT helpdesk team ensuring IT support requests were responded to and resolved in a timely and effective manner. I also developed and implemented IT Helpdesk policies and procedures that aligned with the organization's objectives and goals and ensured compliance with the company’s security standards.• Continuously improved the IT helpdesk's service quality by analyzing performance metrics, identifying areas for improvement, and implementing corrective measures to ensure delivered on the promises and goals for the organization. • Collaborated with other IT teams to ensure the IT systems and infrastructure were available and functioning properly to support the organization's operations.• Championed and supported the service desk manager, supervisors, level 2's, and level 1's remotely while serving as the Point of Contact (POC) for IT in corporate headquarters.
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Is&T Learning Management Systems AnalystAdvantage Solutions: Sales, Marketing, Technology Sep 2017 - Apr 2018St Louis, Missouri, UsIn this role, I managed and coordinated Cornerstone, ASM’s Learning Management System (LMS), vendor management, data feed management, event planning, and project management. Consulted with users, management, and vendors to assess LMS needs and system requirements.• Engaged with business leaders to facilitate and promote talent programs and provided insight and expertise during contract negotiations.• Utilized expert knowledge of LMS and AS business to provide clients with strategic planning and suggestions on utilization of LMS to enhance business operations.• Configured LMS to meet business unit requirements while facilitating LMS support among divisional training teams.• Collaborated with department leaders, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.• Provided escalated help desk solutions to resolve LMS issues, including deviations from standard operating procedures.• Successfully managed contracts, budget / spend, day-to-day relationships, quality, and timeliness of delivery. -
Mobile Device AdministratorAdvantage Solutions: Sales, Marketing, Technology Apr 2016 - Sep 2017St Louis, Missouri, UsI effectively coordinated with Mobile Device Admin Senior and MDC Supervisor in development, maintenance, and enforcement of device securities, policies, and images. I also confirmed training / documentation for the Mobile Device and Support Center staff. Managed and monitored device securities and policies and ensured security compliance and procurement of in-transit devices.• Developed and maintained auto-notifications of violations to field devices and provided ongoing reporting and verbal deliverables to all operations management and supervisors. • Instituted best in class support and service to associates and customers while troubleshooting and resolving Mobile Device issues.• Commended for consistently ensuring high level of data access was kept secure and confidential. • Partnered with approved data and reporting to retail or HR, as directed by authorized management and supervisors.
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Sr Analyst I Technical SupportAdvantage Solutions: Sales, Marketing, Technology Sep 2015 - Apr 2016St Louis, Missouri, Us• Verified on-site support, maintained local inventory, and imaged, deployed, and maintained company laptops.• Communicated IS&T maintenance and downtime to local offices and collaborated with department heads to assess technical needs.
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Mobile Support Tier Ii TechAdvantage Solutions: Sales, Marketing, Technology Mar 2014 - Sep 2015St Louis, Missouri, Us• Troubleshoot device/hardware issues for field associates; provide support to Tier I Tech.• Research, analyze and report mission critical issues to management.
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Mobile Support Tier I TechAdvantage Solutions: Sales, Marketing, Technology Apr 2011 - Mar 2014St Louis, Missouri, Us
Dave Keiser Skills
Dave Keiser Education Details
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Cypress CollegeComputer Science
Frequently Asked Questions about Dave Keiser
What company does Dave Keiser work for?
Dave Keiser works for Confie
What is Dave Keiser's role at the current company?
Dave Keiser's current role is ServiceNow Administrator and Jr. Developer.
What is Dave Keiser's email address?
Dave Keiser's email address is da****@****net.com
What is Dave Keiser's direct phone number?
Dave Keiser's direct phone number is +171490*****
What schools did Dave Keiser attend?
Dave Keiser attended Cypress College.
What are some of Dave Keiser's interests?
Dave Keiser has interest in Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Dave Keiser known for?
Dave Keiser has skills like Troubleshooting, Microsoft Office, Customer Service, Windows 7, Windows 8, Inventory Management, Employee Training, Dameware, Active Directory, Mobile Device Management, Desktop Deployment, Equipment Deployment.
Who are Dave Keiser's colleagues?
Dave Keiser's colleagues are Alfredo Ruelas, Faith Lands, Yasmin Bañuelos, Luis Frausto, Lou Palaio, Denis Lao, Miguel Ángel Pulido Cabrera.
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