David Kempton Email & Phone Number

Newcastle-Under-Lyme, England, United Kingdom

United Kingdom

As Business Development Manager, I developed and sell core hardware and software solutions to a number of high profile private and public business clients, across the UK. This involves devising, implementing and managing sales strategies to deliver against KPIs and meet company objectives and the virtual management of internal and external stakeholders.Responsible for identifying potential new opportunities, presenting solutions and negotiating contracts and payment terms with clients, as well as liaising with existing accounts to ensure requirements and expectations are being met.

Crewe, United Kingdom

In this role, I held responsibility for the commercial and customer relationships and KPIs, customer metrics and NPS of key customers within an allocated portfolio of accounts. This involved overseeing the complete P&L and account management of Vodafone’s accessories and Buyback and Trade-In channel across the UK Enterprise segment and managing vendor relationships, identifying requirements and negotiating bespoke opportunities.I acted as first point of contact for key customers, carrying out site visits, gaining intimate customer knowledge to, build specific objective plans, develop accounts and increase revenue and growth.Key Highlights: Successfully setup the Vodafone Business Buyback and Trade-in solution across all segment channels resulting in a revenue of £500k in Y1 from a standing start Achieved an increase of 150% in revenue sales across accessories channels Pitched and secured contracts with Tier 1 clients, upwards of £500k Continually exceeded set performance benchmarks and milestones KPIs

Stoke-On-Trent, United Kingdom

I managed and motivated both inbound and outbound retention and acquisition sales teams of up to 150 FTE. This involved devising and implementing a clear strategy through influencing virtual teams across business segments, adhering to all policies, goals, objectives and procedures.I was responsible for analysing performance data and devising and implementing action plans to assist in addressing problems exposed by the analysis. In addition, I also built long term working relationships and undertook various HR responsibilities including coaching staff, reviewing performance and offering relevant training and development opportunities.Key Highlights: Increased NPS score through the delivery of end-to-end customer experience through effective relationships Recognised as Channel Leader and Overall Leader of the Year 2011

Stoke-On-Trent, United Kingdom

Identifying and supporting the development of 12 sales advisers across Inbound & Outbound channels, including the provision of specific sales development and call coaching, thereby resulting in an increase in business performance to achieve both Aquisition & Retention targets.Key Highlights: Consistently in the top 10% of performers within the management community over a period of 8 years Met or exceeded all sales and customer KPIs as a Team Manager

A Level Business Management, Physical Education And General Studies

Education record