• Managed processing and tracking of multiple government contracts, purchase requisitions, and six financial accounts with combined annual budgets valuing over $36MM, as well as individual government travel billing accounts for a population exceeding 800 employees.• Systematized and synchronized reporting procedures, communication, and data collection and filing from among six companies and compiled reports to higher headquarters on time. • Innovated and designed a robust tracking and filing system that increased efficiency in the management of personnel and project records• Maintained physical security and general upkeep of premises as a facilities manager.• Educated, advised, and assisted over 50 soldiers and officers in navigating Army transition programs and developing career paths.

• Managed a team of four program managers and 21 project managers. Devised holistic education strategy that increased output of certified technicians and reduced failure rates from 19% to 7%. • Directed three collaborative projects involving multiple companies and internal and external resources and developed processes that streamlined future company projects.• Improved the records management program, increased reporting and records accuracy, decreased reporting time by 20%, and earned the company’s first 100% satisfactory inspection rating in over three years.• Served as head of the physical security program and maintained an inspection checklist of 196 items. Repaired the physical security SOP, staffed a full roster of certified personnel, and achieved a passing inspection rating.• Led leadership ethics workshop focused on company doctrine, values-based leadership, and team development, fostering a culture of shared principles and management practices.

• Managed a specialized team of 24 technicians with unique skills and services that provided construction and infrastructure expertise, reduced limitations, and enhanced risk management strategies and operational capabilities to a heavy equipment enterprise of over 1,000 employees. • Collaborated with product managers and vendors and integrated and fielded two robotics systems, two ground-penetrating radar detection systems, and three engineering systems that enhanced capabilities in surveying and mapping, risk analysis, and environmental and explosive hazard mitigation and removal.• Managed over 18 projects, 4 programs, 3 major hardware and software upgrades, and maintained an equipment portfolio worth $13MM.

• Served as the company’s multi-departmental manager, senior engine technician and subject-matter expert, and company funds custodian. • Implemented systems and processes that empowered a cross-functional maintenance team of twelve technicians to complete over 100 work orders in multiple remote locations simultaneously for over 40 aircraft on schedule, raising the company’s overall operational efficiency rating by 12%.• Maintained and processed consumable and durable aviation repair inventory valued in excess of $40MM, ensuring technicians had all necessary parts and tools to complete timely work orders and eliminating lag time between repair iterations.

Business Growth- Advise to improve business input metrics that drive growth and improve end-user experience. Identify barriers to growth, develop solutions, and test before scaling to benefit impacted Sellers.- Analyze data and trends to identify, action, and influence long-term to maximize the potential for assigned portfolio of Sellers.- Act as a strategic and influential partner for Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out-of-the-box thinking is necessary. Present compelling value propositions using a strategic and consultative approach.- Manage and deliver against complex account goals where strategy is not defined. Envision and pursue long-term strategic investment.- Implement and track metrics to record the success and quality of customer service and uncover areas of opportunity. Seller Relationship Management- Build effective working relationships with Sellers; be a trusted advisor and a business advocate.- Deliver timely, accurate, and professional operational support to all Sellers within a specified service-level agreement (SLA).- Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly and with high quality.- Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.- Educates Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products, and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value propositions.

• Managed 10 cleaning routes and over 60 commercial and residential contracts. • Innovated a standardized services checklist and reporting procedure that reduced average time and cost at each job site as well as that of quality control inspections by 15%.

• Supervised multiple departments of employees including hazardous materials management, receiving, and distribution.• Championed the satisfied customer mindset that empowered employees to invest and collaborate in the package’s complete journey to its destination.• Inspected, assessed, and refined employees’ work methods, increasing overall operational efficiency and safety, and provided a continuously-improving service to the customer.• Ensured compliance with OSHA regulations and hazardous materials handling, reducing average turnaround time of damaged package processing by 30%.