I have been an Operations Manager at MK Heating Engineers Limited for over three years, leading a team of electricians, gas engineers, and air conditioning technicians. MK Heating is a company that specialises in providing Electrical, Gas, and Air Conditioning services to residential and commercial customers, including safety inspections and certifications. I have a degree in Business with Finance from the University of Brighton, which gives me a solid foundation in managing the financial and operational aspects of the business.As the Operations Manager, I am responsible for ensuring smooth and efficient operations throughout the week, liaising with customers, suppliers, and contractors, and overseeing the quality and safety of our services. I also manage the company's social media communications, creating engaging and informative content that showcases our expertise and values. Some of the initiatives that I have implemented include the modernisation of our software systems, the expansion of our service offerings, and the development of our online presence. These have resulted in increased customer satisfaction, retention, and referrals, as well as improved productivity and profitability. I am responsible for ensuring smooth operations throughout the week whilst providing EICs, EICRs, and CP12 certificates, among various other legal documentation to landlords and estate agencies.