David Kerrigan Email & Phone Number

Syracuse, New York, United States

TechMD is national provider of managed IT Services. Originally known as ICS Complete, TechMD has grown rapidly over the last several years through the acquisition of like-minded service providers and steady investment. TechMD, which has primarily serviced small businesses in the past, is now expanding its profile to provide services to larger businesses. These customers require greater strategic IT involvement improving their daily operational efficiency and reliability as well as constant and evolving long-term planning. In my role as a virtual Chief Information Officer, I help manage and advise the TechMD portfolio of customers and ensure that they get the best service and solutions that the TechMD team can provide.

Syracuse, New York Area

Armory5 grew out of a cooperative of independent IT consultants known as Network Security Associates. I came together with several other members of the group and transitioned the business into a corporation and moved the focus from consulting to managed services. I was one of the founders and owners of the business.I served as the Chief Technology Officer for the company and selected and implemented all of the core systems that allow the company to operate. Including the ticketing system, the remote support system, the password manager, the documentation system, the backup software and the cloud services platform. I was also responsible for managing the most important customer relationships and setting the long-term IT goals for most of the company's client base. Finally, I was also one of the company's more experienced technicians and serve as a escalation resource for difficult issues.

Syracuse, New York Area

Network Security Associates was a collection of independent consultants who cooperated and collaborated to supplement each other's skills and provide coverage for one another. As a consultant, I worked with dozens of clients of various sizes and across many different business sectors. My focus was on network and server infrastructure. For some customers, I fully managed their Internet and local area network infrastructure as well as all of their servers in a full outsource arrangement. For other customers, I was engaged on a per project basis. For example, I might work on a project to completely upgrade their switching infrastructure.As customer relationships grew my responsibilities expanded into disaster recovery, security and compliance. My role became that of an outsourced IT Director rather than a network administrator. I then managed other consultants from Network Security Associates to handle daily technical issues as I worked with customers to determine and implement their strategic IT goals.

Syracuse, New York, United States

Bestroute.com was an online distribution service offering hard to find parts for manufacturers and utilities. Parts which were critical to operations were warehoused and could be shipped next day directly from a UPS Worldwide Logistics center. Later, additional items were offered tailored to tradesmen. The company was acquired by Hughes Supply in 2001. My role as the ERP Project Lead was to create the transactional system which would process online orders. Bestroute.com was one of the first businesses to utilize a hosted version of Oracle ERP. I supervised a team of Oracle Consultants in the implementation and customization of the system so that it properly interfaced with UPS. Reliability and performance were of the utmost importance as parts were often being ordered in emergency situations and the speed of delivery of these critical items was the selling point of the business. While common today, at the time, building a web based storefront that was seamlessly integrated with the fulfillment system was rather new.

Syracuse, New York, United States

Syracuse Language Systems was a software development company that grew out of the Linguistics Department at Syracuse University. I joined the company soon after I graduated college and quickly grew into the IT Director role at the start-up venture. The company made interactive language learning software utilizing what were then new technologies available to consumers for the first time through fully multimedia computers. The products utilized a story driven learning approach that made use of graphics and videos created by the in-house art department and custom music and audio recorded on-site by the in-house audio department. Before the company was acquired by Vivendi Universal, they had even begun online language instruction via their Language Connect University offering. While common place today, Syracuse Language Systems was quite innovative for its time. Syracuse Language Systems presented many Information Technology challenges, especially for a young, inexperienced recent graduate. A server and network infrastructure needed to be designed, built and maintained that met the needs of the Art, Audio, Speech Recognition and Online departments at a time when the needs of such departments in the online digital era had yet to be defined. The hands on experience gained constructing and supporting all aspects of the company's IT services from the desktop to the backbone as well as managing a staff for the first time has proven to be an invaluable foundation for later efforts.