David Kerrigan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Leading a team to ensure ongoing compliance with a wide range of legal and regulatory requirements. My key achievements include:
• overseeing delivery of projects to meet regulatory requirements, including back-office systems, policies and procedures, consumer-facing information and operational delivery. Examples include overhauling.
• recruiting, training and leading a small team focused on embedding compliance into the systems and culture of the business
• ensuring ongoing compliance with a range of legal and regulatory requirements, including Gambling Commission licence conditions and codes of practice, anti-money laundering and counter-terrorist financing legislation.
• managing relationships with regulators, including self-reporting of incidents, liaison in relation to regulatory investigations and responding to consultations
• taking responsibility for overseeing the delivery of timely, proportionate and evidence-based investigations relating to consumer complaints and incidents. Ensuring that all incidents which involve adverse consumer.

Birmingham, United Kingdom

• Gambling Commission, Birmingham, UKSenior Officer – Complex Cases, August 2014- presentMy main role is the act as case manager, developing and leading teams to deliver effective outcomes in relation to complex.
• Achieving effective outcomes on several high profile, investigations of serious compliance failures by gambling companies
• Effectively building and managing multi-disciplinary teams of staff from across the Commission, including legal, compliance, specialist, licensing and communications staff
• Ensuring that lessons from investigations are learned effectively. I have done so by ensuring that internal learning is embedded in the Commission’s policies and procedures and shared effectively with external.
• Streamlining case management processes and delivering training to staff across the Commission, including Board Members, to ensure that complex casework is handled in a consistent, proportionate, cost-effective and.
• Seconded to contribute to the Cabinet Office-led Regulatory Futures Review, leading interviews with senior staff at other regulators and analysing regulatory models

Beijing City, China

Developing and delivering several different skills-based advanced academic English courses for post-graduate level, including speaking and academic writing, based on self-developed materials;Assessing student progress and providing individualised feedback and advice.

Beijing City, China

• As a senior teacher I was jointly responsible for the management of a team of twenty local and foreign teachers. During my time at English First my achievements included:
• Delivering high quality classes ranging from one-on-one conversational classes to large workshop-style courses;
• Undertaking a range of other tasks including placement testing, coaching teachers, providing academic advice to students and inducting new teachers; and
• Taking the initiative to build strong relationships with local sales and service staff through regular meetings and delivering training to local staff.

• Recruited, trained and managed a team of law graduates screening a backlog of complaints
• Developed and delivered an accelerated training programme and reference materials and provided ongoing one-on-one supervision; as a result, new staff surpassed initial expectations and targets
• Advised team-members on the best approaches to resolving complaints efficiently, using creative and flexible approaches

• Maintained the Office’s relationship with stakeholders and increased service accessibility
• Developed and delivered training to caseworkers at partner NGOs
• Formally consulted with more than 300 stakeholders on two official publications

London, United Kingdom

• Investigated complaints about medical treatment and public services and produced legally defensible, evidence-based investigation reports
• Effectively managed a caseload of up to twenty long-term investigations from initial review to follow up, including project planning, commissioning and briefing externally appointed medical and legal experts and.
• Wrote fit-for-purpose investigation reports outlining legislative or regulatory background, competing accounts of investigated events and key evidence. Reports received extremely positive feedback from supervisors for.
• Undertook qualitative and quantitative analysis of data provided by government bodies and hospitals to assess their compliance with recommendations
• Conducted formal interviews with complainants, witnesses and members of target bodies
• Negotiated with complainants and target government bodies to achieve resolutions

Bachelor Of Arts (Ba), Sociology, First

High School, 4 A-Levels (Sociology, Government And Politics, General Studies, History), Aaab