David Kerrigan Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Leading a team to ensure ongoing compliance with a wide range of legal and regulatory requirements. My key achievements include:• overseeing delivery of projects to meet regulatory requirements, including back-office systems, policies and procedures, consumer-facing information and operational delivery. Examples include overhauling self-exclusion, responsible gambling processes and delivery of integration with GAMSTOP• recruiting, training and leading a small team focused on embedding compliance into the systems and culture of the business• ensuring ongoing compliance with a range of legal and regulatory requirements, including Gambling Commission licence conditions and codes of practice, anti-money laundering and counter-terrorist financing legislation, CAP codes, Competition and Markets Authority guidance, consumer rights legislation and the GDPR• managing relationships with regulators, including self-reporting of incidents, liaison in relation to regulatory investigations and responding to consultations• taking responsibility for overseeing the delivery of timely, proportionate and evidence-based investigations relating to consumer complaints and incidents. Ensuring that all incidents which involve adverse consumer impacts are addressed, both in terms of appropriate remedies for those affected and effective action to prevent a recurrence.

Birmingham, United Kingdom

Gambling Commission, Birmingham, UKSenior Officer – Complex Cases, August 2014- presentMy main role is the act as case manager, developing and leading teams to deliver effective outcomes in relation to complex, high-profile, novel or precedent-setting cases and issues. My achievements in the role include:• Achieving effective outcomes on several high profile, investigations of serious compliance failures by gambling companies• Effectively building and managing multi-disciplinary teams of staff from across the Commission, including legal, compliance, specialist, licensing and communications staff• Ensuring that lessons from investigations are learned effectively. I have done so by ensuring that internal learning is embedded in the Commission’s policies and procedures and shared effectively with external stakeholders including gambling companies, other regulators and government departments• Streamlining case management processes and delivering training to staff across the Commission, including Board Members, to ensure that complex casework is handled in a consistent, proportionate, cost-effective and evidence-based way• Seconded to contribute to the Cabinet Office-led Regulatory Futures Review, leading interviews with senior staff at other regulators and analysing regulatory models

Beijing City, China

Developing and delivering several different skills-based advanced academic English courses for post-graduate level, including speaking and academic writing, based on self-developed materials;Assessing student progress and providing individualised feedback and advice.

Beijing City, China

As a senior teacher I was jointly responsible for the management of a team of twenty local and foreign teachers. During my time at English First my achievements included:•Delivering high quality classes ranging from one-on-one conversational classes to large workshop-style courses; •Undertaking a range of other tasks including placement testing, coaching teachers, providing academic advice to students and inducting new teachers; and•Taking the initiative to build strong relationships with local sales and service staff through regular meetings and delivering training to local staff.

Recruited, trained and managed a team of law graduates screening a backlog of complaints• Developed and delivered an accelerated training programme and reference materials and provided ongoing one-on-one supervision; as a result, new staff surpassed initial expectations and targets• Advised team-members on the best approaches to resolving complaints efficiently, using creative and flexible approaches

Maintained the Office’s relationship with stakeholders and increased service accessibility• Developed and delivered training to caseworkers at partner NGOs• Formally consulted with more than 300 stakeholders on two official publications

London, United Kingdom

Investigated complaints about medical treatment and public services and produced legally defensible, evidence-based investigation reports• Effectively managed a caseload of up to twenty long-term investigations from initial review to follow up, including project planning, commissioning and briefing externally appointed medical and legal experts and formulating meaningful solutions and recommendations • Wrote fit-for-purpose investigation reports outlining legislative or regulatory background, competing accounts of investigated events and key evidence. Reports received extremely positive feedback from supervisors for focus on key issues and clearly argued and evidence-based findings• Undertook qualitative and quantitative analysis of data provided by government bodies and hospitals to assess their compliance with recommendations • Conducted formal interviews with complainants, witnesses and members of target bodies• Negotiated with complainants and target government bodies to achieve resolutions• Liaised with the Foreign and Commonwealth Office to resolve ongoing inter-organizational problems. Completed a fact-finding mission to British Embassies in Brazil and Colombia and wrote a report which was widely circulated internally and externally. The report was subsequently cited by management as an exemplar for staff in other liaison roles

Bachelor Of Arts (Ba), Sociology, First

High School, 4 A-Levels (Sociology, Government And Politics, General Studies, History), Aaab