• As Product Manager, worked with multiple departments, designed and generated graphical web-based click-throughs for METAL (MDI Entertainment Transformational Approach to Logistics), a proprietary system for Scientific Games that served as the foundation for prize fulfillment, inventory management, and customer support activities. With over 9,000 items available and virtually unlimited processing capacity, processed 2.5M items and 1,300 contracts on file. Integrated customer service tracking… Show more • As Product Manager, worked with multiple departments, designed and generated graphical web-based click-throughs for METAL (MDI Entertainment Transformational Approach to Logistics), a proprietary system for Scientific Games that served as the foundation for prize fulfillment, inventory management, and customer support activities. With over 9,000 items available and virtually unlimited processing capacity, processed 2.5M items and 1,300 contracts on file. Integrated customer service tracking, real-time inventory tracking, and proprietary “Store Front,” 8 API (application programming interface) to 8 current vendors, and capacity for hundreds more.• Helped design, deploy, and manage the “Store Front,” a loyalty system similar to Amazon and eBay that allowed lottery players to spend their “Points” to go shopping.• Directed the successful testing and launch of the new national lottery linked game and TV game show, MONOPOLY MILLIONAIRES’ CLUB, which launched in 23 jurisdictions simultaneously, included the launch of 23 individual websites at the same time, and was nominated for an Emmy for Best TV Game Show.• Technical Writer - Wrote several User Manuals for proprietary systems. Wrote a couple of RFPs (Request for Proposals) to TN and MN Lotteries. Show less

• Helped design, build, deploy, train, and manage other systems, including:− Multiple lottery drawing systems, including the Massachusetts Double-Play, which required special developed software to tie into the SCA Promotions that has $10B in assumed risk coverage.− Multiple fulfillment systems, including barcoding implementation, inventory, and customer-facing web administration systems that tied into internal systems.− Multiple loyalty systems, including Tennessee VIP, Michigan… Show more • Helped design, build, deploy, train, and manage other systems, including:− Multiple lottery drawing systems, including the Massachusetts Double-Play, which required special developed software to tie into the SCA Promotions that has $10B in assumed risk coverage.− Multiple fulfillment systems, including barcoding implementation, inventory, and customer-facing web administration systems that tied into internal systems.− Multiple loyalty systems, including Tennessee VIP, Michigan Player City, Minnesota VIP, and Lotto Subscriptions, the nation's first online lotto subscription system where lottery players could input their bank account information in to buy lotto tickets and set up subscriptions.− Served as Project Manager for the Scientific Games and MDI company websites.− Helped design and test the promotional 4-square game, “Play2Bingo,” for NASPL (National Association for State and Provincial Lotteries), a virtual mobile game using 4-square technology that allowed lottery representatives to play during the convention and promoted our mobile app design and abilities.− Designed, built, and managed multiple custom audio/video production systems to work with many licenses’ representors and help promote products at NASPL conventions with clients including Howie Mandel, Vana White, Brooks Robinson, and Joey Fatone. Show less

• Assisted in the design, development, testing, deployment, and maintenance of more than 700 websites, 21 mobile applications, and 80 interactive promotional games for more than 50 lottery customers around the world.• Managed multiple teams, including developers, graphic designers, copy writers, deployment teams, and the customer to ensure successful launch of many systems on time.• Website, game, and system design: Wireframes, graphics, comps, click-throughs, usability, flow, and even… Show more • Assisted in the design, development, testing, deployment, and maintenance of more than 700 websites, 21 mobile applications, and 80 interactive promotional games for more than 50 lottery customers around the world.• Managed multiple teams, including developers, graphic designers, copy writers, deployment teams, and the customer to ensure successful launch of many systems on time.• Website, game, and system design: Wireframes, graphics, comps, click-throughs, usability, flow, and even testing. Show less

Designed, built, and maintained Torn8oAlley.com, an online sim racing membership and server rental farm.• Designed, built, leased, and maintained auto racing simulators, cars, and tracks.• Hosted thousands of worldwide simulator races.• Nine-time simulator racing champion at Torn8oAlley.com.• Most popular track designed, built, deployed, and raced was the most downloaded NR2003 track for months and 18 years later, people are still running it:… Show more Designed, built, and maintained Torn8oAlley.com, an online sim racing membership and server rental farm.• Designed, built, leased, and maintained auto racing simulators, cars, and tracks.• Hosted thousands of worldwide simulator races.• Nine-time simulator racing champion at Torn8oAlley.com.• Most popular track designed, built, deployed, and raced was the most downloaded NR2003 track for months and 18 years later, people are still running it: https://www.youtube.com/watch?v=3fa4j6xRwtw&t Show less

Provided technical support, performed troubleshooting functions, and resolved customer issues.• Updated all network and server security systems.• Assembled computers and built backup systems, email spam filtering, and networks.• Managed email servers and audio/video production.• Designed, built, and repaired point of sale, inventory, and fulfillment systems.• Developed websites.

Utilized an upcoming technology, iPix, creating 360º x 360º virtual tours for real estate firms and other industries.• Collaborated, created and delivered a virtual tour for the Miller Brewery Museum in Ft. Worth, Texas.

Analyzed and repaired electronic audio/video components, including DVD players, camcorders, computers, video home systems, televisions, microwaves, cordless phones, and time lapse security machines for Bank One.

Installed and maintained professional production audio, video, and computer systems and ensured all systems were in perfect working order for live TV broadcasts and editing bays.

Designed technical algorithms and burn-in/testing system, and developed and installed custom networks, computers, and barcode scanners. Built and ran tech department.

Served as lead technician and analyzed and repaired electronic audio/video items, including time lapse security machines, DVD players, camcorders, computers, video home systems, televisions, microwaves, and cordless phones.