Sr. Manager Of Technical Operations
• As Product Manager, worked with multiple departments, designed and generated graphical web-based click-throughs for METAL (MDI Entertainment Transformational Approach to Logistics), a proprietary system for Scientific Games that served as the foundation for prize fulfillment, inventory management, and customer support activities. With over 9,000 items available and virtually unlimited processing capacity, processed 2.5M items and 1,300 contracts on file. Integrated customer service tracking… Show more • As Product Manager, worked with multiple departments, designed and generated graphical web-based click-throughs for METAL (MDI Entertainment Transformational Approach to Logistics), a proprietary system for Scientific Games that served as the foundation for prize fulfillment, inventory management, and customer support activities. With over 9,000 items available and virtually unlimited processing capacity, processed 2.5M items and 1,300 contracts on file. Integrated customer service tracking, real-time inventory tracking, and proprietary “Store Front,” 8 API (application programming interface) to 8 current vendors, and capacity for hundreds more.• Helped design, deploy, and manage the “Store Front,” a loyalty system similar to Amazon and eBay that allowed lottery players to spend their “Points” to go shopping.• Directed the successful testing and launch of the new national lottery linked game and TV game show, MONOPOLY MILLIONAIRES’ CLUB, which launched in 23 jurisdictions simultaneously, included the launch of 23 individual websites at the same time, and was nominated for an Emmy for Best TV Game Show.• Technical Writer - Wrote several User Manuals for proprietary systems. Wrote a couple of RFPs (Request for Proposals) to TN and MN Lotteries. Show less