David Kesting Email & Phone Number

Orlando, Fl, Us

Winter Park, Florida, United States

• Responsible for growing households and deepening customer relationships• Consistently a top producer for Regions Bank every quarter• Delivers best in class customer service: Rolling 100% KDS survey score and maintains an average of 5-star ratings on Google reviews• Establishes personal performance goals with leadership and creates a strategy that aligns with ensuring safe and sound banking practices including adherence to all applicable laws and regulations • Strong ability to be proactive to anticipate and follow through on customer requests• Follows up and maintains consistent touch points with new and active leads• Maintains up-to-date knowledge of products and services including new and existing benefits and features• Evaluates performance on a regular basis to ensure daily activities are aligned with the highest and best use of time management• Provides guidance to other associates to continuously enhance their skill set, improve their performance, and grow in their career• Educates and advises customers with a tailored approach on consumer and business solutions created from needs-based conversations• Attracts and fosters relationships while introducing customer to other line of business partners to provide a broad range of solutions including treasury management, financial planning, consumer and business credit, mortgage products, and asset management• High capacity to perform at a world class standard while working well under pressure• Accommodates dissatisfied customers to resolve complaints and apply remedial actions immediately

Winter Park, Florida, United States

Orlando, Florida, United States

• Tailored approach to provide a true fiduciary experience• Identifies and sets appointments with potential clients• Works closely with clients to assess their financial needs• Develops a customized financial plan to address the client’s outlined goals• Maintains strong relationships with clients by providing ongoing consultation and support• Secured financial licenses:o Series 6o Series 65o SIEo 2-14 Life and Variable Annuity

• Maximized location revenue by using strategic promotional tactics while coordinating with other park managers to accommodate guest needs and increase profit simultaneously • Responsible for the recording and publishing of daily sales figures, cost of goods sold, and cost of labor to the Proprietor• Coached, mentored, and inspired all cast members to maximize revenue, increase productivity, and maintain the highest level of guest satisfaction• Handled dissatisfied guests to resolve complaints and took remedial actions immediately and followed up as necessary• Prioritized, planned, and improved quality implementations for services to be provided by the team that will maximize Guest and Cast satisfaction• Provided feedback and input on team member reviews and performance• Ensured all guest service interactions were in compliance with the WDW Four Keys Basics guidelines• Role ended due to closure of theme parks during Covid - 19

Pensacola, Florida, United States

• Voted Employee of the Year for 2017 by fellow staff members (front and back of house)• Calculated tips and balances the debits and credits at business close and responsible for cashing out tipped team members• Accounted for any abnormalities in financial spreadsheets• Advised fellow team members on the proper service standards, procedures, and revenue generation techniques• Provided a superb dining experience by anticipating Guest’s needs• Assisted with private banquets and special events