-Managed a team of IT professionals to provide high-quality technical support for credit union members and staff.-Plan future technology and strategic planning for the credit union.-Served as a solutions architect for various projects, leading the design and implementation of new systems and applications.-Managed reporting team and regularly analyze processes and implement improvements to increase efficiency and customer satisfaction.-Responsible for making sure online solutions serve member needs and optimized to bring the best possible experience.-Played the role of SME in Symitar and working with EASE, Alkami online banking solution, Synergy and Esign DCS, and reporting with ARCU.-Worked closely with vendors to ensure timely delivery of IT products and services.

-Managed a team of IT professionals to provide high-quality technical support for credit union members and staff.-Served as a solutions architect for various projects, leading the design and implementation of new systems and applications.-Managed reporting team and regularly analyze processes and implement improvements to increase efficiency and customer satisfaction.-Responsible for making sure online solutions serve member needs and optimized to bring the best possible experience.-Played the role of SME in Symitar and working with EASE, Alkami online banking solution, Synergy and Esign DCS, and reporting with ARCU.-Worked closely with vendors to ensure timely delivery of IT products and services.

• Administer hardware/software systems and standard computer center functions to sustain high-performing operations for multiple Microsoft Windows, Microsoft Exchange, MS SQL and Linux servers. • Architect, maintain and enhance existing and future virtual environments to reduce overhead costs and better manage rapid updates, and improve efficiency and resource availability.• Continually determine innovations to improve the infrastructure by participating in technical research/development.• Monitor the system daily to verify integrity and availability of all hardware, server resources, systems and key processes; validating completion of scheduled jobs such as backups.• Install and configure hardware, operating systems and third-party software, and conduct ongoing performance tuning and resource optimization to increase performance and sustain efficient operations.• Play a key role in planning, implementing and supporting changes including server and client upgrades of hardware such as standardization of PC software and hardware for organization-wide operations. • Troubleshoot and support Microsoft Windows desktop end-users, providing additional Tier II escalation support. • Defined VMware setup at Corporate Office and directed entire VMware operations to sustain high performance.