David Keya Email & Phone Number

As a Referral Coordinator at Avenue Hospital, Kisumu, my role involves managing and coordinating patient referrals to ensure efficient and seamless access to healthcare services. My responsibilities and functions within Avenue Healthcare includes:1. Patient Referral Coordination,Facilitate patient referrals to internal specialists, diagnostic services, or external facilities when necessary.Ensure patients have all the required information,Assist patients in understanding their referral options and guide them through the process.2. Liaison and CommunicationAct as the primary point of contact between Avenue Hospital Kisumu and external facilities Communicate with referring and receiving facilities to confirm appointments, Provide feedback to doctors on referral outcomes.3. Monitoring and Follow-UpTrack the progress of referrals to ensure timely care delivery.Follow up with both patients and receiving facilities to confirm appointments and services rendered.Address delays or barriers that might hinder successful referrals.4. Data Management and ReportingMaintain accurate and up-to-date records of all referrals, including patient details, referral destinations, and outcomes and prepare periodic reports on referral trends, Use referral data to identify areas for process improvement.5. Insurance and Pre-Authorization SupportVerify patients’ insurance coverage for referred services and obtain any necessary pre-authorizations.Coordinate with the billing and insurance teams to ensure proper documentation and payment arrangements.6. Quality AssuranceMonitor the quality and effectiveness of referral processes and services.Collaborate with the hospital management team to enhance patient satisfaction and streamline referral systems..7. Emergency and Specialized ReferralsCoordinate urgent and specialized referrals, ensuring priority care for critical cases.Work with ambulance and transport services when necessary for emergency referrals.8. Patient Education and AdvocacyAdvocate for patient needs and preferences to ensure they receive appropriate care.9. Networking and Relationship ManagementBuild and maintain strong relationships with other healthcare facilities, specialists, and service providers.Represent Avenue Hospital Kisumu in external forums to foster collaboration and enhance the referral network.My role as a Referral Coordinator is vital in ensuring patients receive timely, appropriate, and coordinated care, contributing to Avenue Hospital’s mission of providing quality healthcare services that exceeds customer expectations