Prime Client Operations Associate
New York, Ny, Us
● Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely ● Coordinated globally with London and Asia peers on process/system improvements, and client relationships ● Supported clients trading Equities and Fixed Income in local and global markets ● Performed root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes. ● Communicated open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue ● Consolidated rejected trades department-wide and organized data by Firm, Age, Client Facing Coverage, and reasons for rejection.● Examined files uploaded via the TM admin program (TRS) to ensure proper formatting and mapping.● Partnered with a technology strategy team to help identify internal and external facing technology improvement opportunities.