David Khan Email & Phone Number

Las Vegas, Nevada, United States

- Responsible for managing, recruiting, and retaining a regional subcontractor network in the states of Alaska, Arizona, California, Colorado, Guam, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, Utah, South Dakota, Washington, Wyoming for the largest nationwide property preservation company in the country.- Decide which vendors to contact based on performance and status of orders.- Troubleshoot & resolve issues discovered in the analysis process.- Lead vendor discussions to work through issues and develop capacity.- Understand company initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies.- Determine the best course of action to deliver on expectations and ensure prime performance.- Assign orders to vendors and determine rules for system assignment.- Lead the implementation of work completion such as winterizations or grass.- Deep knowledge of service line to help vendors deal with issues faced.- Lead scorecard calls, develop remediation, and follow-up on plans.

Dallas, Tx

- Develop and implement strategic and tactical plans to ensure further growth and development of the independent business unit and ensure positive financial results.- Financial controls and tax preparation.- ABR – Accredited Buyer’s Representative.- Transaction Coordinator – Residential Buying and Listing- CMA and valuation (BPO) analysis and completion.- Direct mail and networking project management.- Cartus and Affinity national relocation program certifications.- Website design, creation, and management.- 2016 & 2017 Better Homes & Gardens – WINANS Silver Sales Award.- 2016 Better Homes & Gardens – WINANS Marketing Award.- 2004 Re/Max One Las Vegas, NV- 2006 William Davis Realty Dallas, TX- 2010 Better Homes & Garden RE - Winans Dallas, TX- 2018 Vaile Real Estate Group

- Management of REO team facilitating nationwide property preservation and inspection services.- Develops department procedures and workflow organization.- Tracks and measures department progress on a timely basis and disseminates daily and monthly reporting to create a transparency around team performance results.- Accountable for monthly operations goals and objectives achievement.- Applies in-depth knowledge and expertise to provide guidance while monitoring results.- Establishes departmental policies, procedures, and processes.- Identifies and recommends process and service delivery improvements.- Communicates initiatives and translates strategic impact on the team and subcontractor network.- Assists COO and senior company management in ensuring that all activities of the Default Operations department are completed within established company, and Client timelines.- Partners with other internal resources in the execution of the strategy.- Maintains up to date knowledge of all GSE, Investor, State and Regulatory guidelines.

Develop and implement operational and business strategies. Key expertise in operational flow, corporate identity, strategic initiatives, and marketing.

- Management of Divisional Field Team Managers facilitating nationwide Pre-Foreclosure and REO property preservation and inspection services.- Develops department procedures and workflow organization.- Tracks and measures department progress on a timely basis and disseminates daily and monthly reporting to create a transparency around team performance results.- Accountable for monthly operations goals and objectives achievement. - Applies in-depth knowledge and expertise to provide guidance while monitoring results.- Establishes departmental policies, procedures, and processes. - Identifies and recommends process and service delivery improvements.- Responsible for managing, recruiting, retaining a nationwide subcontractor network.- Communicates initiatives and translates strategic impact on the team and subcontractor network.- Assists VP and senior company management in ensuring that all activities of the Default Operations department are completed within established company, and Client timelines.- Provides input into negotiations or financial agreements (e.g. contracts or services) that have an impact on the business.- Partners with other internal resources in the execution of the strategy.- Maintains up to date knowledge of all GSE, Investor, State and Regulatory guidelines.

Lewisville, Tx And Chandler, Az

- Key contributor in the establishment of a nationwide property preservation and inspection service company for the mortgage servicing industry. - Managed development and execution of operating plans, including employee development, organization goals, and member and provider relations goals. - Established vendor management recruiting and on-boarding department with implementation of corporate compliance procedures, vendor and team performance score cards, analytics, vendor rankings, work order assignment guidelines, service compliance quality control, and overall vendor and team accountability measures.- Created a public and contractor network call management communications hub with documented reporting and script components. - Planned and designed business processes and made recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.- Analyzed and documented industry best practices, processes, and metrics and identified improvement opportunities.- Triaged and troubleshooted business and operational issues using systems and data.- Leveraged and collaborated with Business Leadership Team, Marketing, Finance, Technology, Risk, and other key partners of parent company.- Designed and developed business communications and supplemental training materials such as job aids, FAQ’s and desk reference guides.- Managed the development of training course curriculum, content, and graphics. - Designed and developed internal business communications and supplemental training materials such as company newsletters, job aids, FAQ’s and desk reference guides.- and facilitated training on a regular and ad hoc basis as required.- Interviewed and hired 60+ associates for facilities in Lewisville, TX and Chandler, AZ.- Daily direct management of a team of 11 associates encompassing nationwide vendor recruiting, work order assignment, and call center administration.

Allen, Tx

- Developed asset management corporate procedures and workflow organization for disposition of client-owned residential properties.- Determined operational opportunities to increase property profitability given current market conditions. - Negotiated legal documents relating to management contracts, construction contracts, title changes and any other agreements relating to the properties or partnerships. - Monitored and assisted portfolio managers in their implementation of the property business plans. -Conducted risk management analyses and monitoring for properties, including insurance, compliance, HOA compliance, capital expenditure planning, and utility management.- Prepared project analyses and development budgets for the client existing portfolios and prospective acquisitions. - Served as liaison between client, real estate brokerages, property managers, capital partners, regulatory agencies and any other external partners. - Managed nationwide work order assignment for both code & safety and cosmetic services.

Allen, Tx

- Established criteria for measuring and assessing the success/performance of each component of operations.- Interpreted new regulations and laws, developed action plans, and recommended policy strategies.- Researched and provided management all necessary contractual requirement information regarding state and federal regulatory agencies.- Established and maintained effective relationships with key stakeholders to educate on necessary topics.- Developed compliance, project management, vendor management, HOA and Utility payments, training, and business intelligence programs and workflows.- Implemented a Compliance Program and annual Compliance Action Plan.- Managed the process of risk assessment for new products/services/activities.- Created and disseminated compliance training for staff and management.- Compliance advisory role to executive staff and owner for client and OCC-type audits.- Managed compliance, vendor management, training, and business intelligence team members.- Business Development including sales decks, presentations, and on-site presentations.

Allen, Tx

- Developed and established operational mission statements, philosophy, policies, goals, objectives and strategy.- Ensured appropriate provider network was developed and maintained.- Managed Business Development, HOA and Utility payments, Human Resources, Vendor Management, and Marketing activities.- Developed Corporate Identity and Public Relations plans.- Conceptualized, developed and implemented advertising, trade show, and marketing programs. - Operationally designed and implemented procedures for optimum lead generation and conversion.- Texas Workforce Commission reporting and HR policy management.- Managed corporate responses to RFP and RFQ submissions.- Disseminated GSA guidelines and adherence measures.- Attended industry events and conferences for up-to-date knowledge of field services and mortgage service industry requirements and guidelines.- Company grew from 8 million to 12 million is gross sales during tenure.

- Project management of forty individual home builds in 2007-2008 in multiple communities.- Provided exceptional customer service pre- and post-sale support.- Completed Sales Associate Program under an experienced mentor for one year.- New home sales and sales events.

Las Vegas, Nv

- Conducted research and studies; gathered, analyzed and interpreted data.- Coordinated 4 special task forces, 2 committees, and 2 advisory boards. - Managed academic programs to increase the statewide college going rate.- Accounting/financial reporting. - Grant Administration. Cost share reporting; reconciled accounts, coordinated activities and events. - Developed statewide “How to Get to College” brochure. - Established major campus and statewide events including College Goal Sunday throughout the state.

San Jose, Ca

- Established marketing communications firm specializing in business development, graphic design, Advertising (Consumer, higher education, and B2B), and trade show management. - Conceptualized, developed and implemented project programs. - Consulted with executive stakeholders and project management on all facets of projects. - Coordinated details of designs from initial concepts through productions with clients.- Project Management - Scheduled and prioritized all jobs for completion on a timely basis.- Presented concept and design recommendations to clients.- Designed and worked within department budgets for optimum quantifiable results.

North Kingstown, Ri

Fremont, Ca

Education record

20-Hour Safe Comprehensive, 3-Hour Tx-Sml Safe: Texas Law And Practice, Mortgage Origination, Passed

NMLS# 2054966