David Khataei Email & Phone Number

The Supervisor, Fiber Services Engineering is responsible for supervising employees in the Fiber Services Engineering department. The two groups in this department are responsible for planning, designing, implementing, and maintaining the core systems and customer premise equipment (CPE) configurations for telephone and video services. Both groups are operational teams that troubleshoot escalated issues from various departments within the company to support our external customer base.

Chattanooga, Tennessee, United States

The Fiber Systems Support Lead will assist the Supervisor with the day-to-day operations of the 24/7 Fiber Systems Support Team and function as the group’s leader in the absence of the regular Supervisor. This position requires leadership qualities necessary to serve as an effective team leader with excellent communication skills to develop and maintain great working relationships with internal and external customers, employees, and leaders from other departments within EPB. In addition, they will constantly strive to improve EPB’s operations by identifying ways to improve systems and processes to serve our employees and customers better.

Chattanooga, Tennessee Area

The Network Operations Engineer in the Network Operations Department has the responsibility for monitoring and maintaining all network systems and services including but limited to, Internet, Email, Hosted WiFi, Telephone, and Video. The Network Operations Engineer will constantly strive to improve EPB’s operations by identifying ways to improve systems and processes used to monitor and provision network elements and serve customers.DUTIES AND RESPONSIBILITIES:-Monitor all aspects of the legacy and GPON networks from the Headend to the customer’s premise.-Respond appropriately to alarms and failures within the network and other systems.-Interact with maintenance crews and vendors during periods of planned maintenance.-Provision equipment for Internet, Email, Hosted WiFi, Telephone, and Video services.-Identify, diagnose and repair complex problems with systems providing Internet, Email, Hosted WiFi, and Video services.-Identify, diagnose and repair complex problems with Telecom services, including POTS, DS1, DS3, PRI, VoIP Phones, IADs, and SIP Trunks.-Provision highly customized VoIP phone systems for HPBX customers, as well as interact with HPBX customers for adds, moves and changes during and after the installation.-Interact with Field service personnel, customers, vendors, carriers, and EPB Engineers to diagnose, escalate, and resolve issues with HPBX phone systems.-Provide Tier 3 Support for Residential Technical Support staff with issues that cannot be resolved by that group.-Provide Tier 1 Support to resolve business customers calling in for technical support.-Provide Tier 3 Support for Field Service crews working in the field to install and maintain service to customers.-Communicate with other departments and customers regarding disposition and status of trouble.-Identify and communicate noticeable problem trends and troubleshoot to find solutions.

Chattanooga

After 1 year. I was promoted to Engineer Technician 1 position, and was assigned more complex tasks.

Chattanooga, Tennessee Area

I was hired as a Senior Technician after graduating from UTC.

Chattanooga, Tennessee Area

Worked as an intern in Network Engineering departments for 1 summer.

Chattanooga, Tennessee Area

Worked as an intern in EPB's warehouse for 3 summers, while attending school to acquire a college degree.

Master'S Degree, Engineering/Industrial Management

Bachelor'S Degree, Computer Science

Software Systems Business minor.