• Realized potential market and started own business in power tool , small engine, air compressor, pressure washer, generators service, repair, technical support and parts sales• Implemented and tailored a business plan for 40% reduction in operational costs• Responsible for hiring, training and supervising service department personnel • Established relationships with major manufacturers and vendors across the United States• Obtained and executed authorized service center status with over 30 national manufacturers• Handled estimating, purchasing, pricing• Maintained inventory control; assisted receiving and shipping • Reviewed and analyzed monthly, quarterly and annual reports for board of directors • Developed floor plans for warehouse, parts department, office and customer areas• Monitored chemical storage and disposal in accordance to safety protocol

• 30 years of hands on experience performing diagnostics, repairing and testing services• Demonstrated proficiency utilizing schematics to accurately replace internal components of various types of engines, power tools and equipment including diaphragms, valves, rotors, windings, stators • 19 years of operations control, skilled in customer and employee using relations "hands on" management style, problem solving, communication and motivation for all employees • Execute duties of purchasing and pricing as well as manage receiving and inventory control• Analyze productivity and profit margins to improve company revenue• Established maintaining company repair equipment and tools in sync with preservation protocols• Experience in computer knowledge including MS Office, Excel and QuickBooks Pro• Realized potential market and started own business in power tool repair• Implemented and tailored a business plan for 40% reduction in operational costs• Responsible for hiring, training and supervising service department personnel • Established relationships with major manufacturers and vendors across the United States• Obtained and executed authorized service center status with over 30 national manufacturers• Handled estimating, purchasing, pricing• Maintained inventory control; assisted receiving and shipping • Reviewed and analyzed monthly, quarterly and annual reports for board of directors • Developed floor plans for warehouse, parts department, office and customer areas• Monitored chemical storage and disposal in accordance to safety protocol

• Customer assistance in hardware and power tools• Maintain warehouse stock with forklift use • Inventory control• Perform safety walks according to safety protocol• Problem solve customers situations

• Hired, trained and supervised service department personnel• Customer relations and sales of new equipment • Purchasing, receiving, estimating and inventory control