David Killen

David Killen Email and Phone Number

Owner and Operator @ Manhattan Beach, CA, US
Manhattan Beach, CA, US
David Killen's Location
Manhattan Beach, California, United States, United States
David Killen's Contact Details

David Killen personal email

n/a

David Killen phone numbers

About David Killen

David Killen has extensive experience working in leadership roles, as well as a diverse employment history that has helped to develop a multitude of skills and talents, especially critical thinking, problem solving, and most importantly, customer service.In all of his positions, David quickly rose to a managerial role thanks to a relentless desire to lead and deliver consistent results. He has spent the last four and a half years supporting Activision’s call center, rapidly taking on new and growing responsibilities and actively seeking the next great opportunity.

David Killen's Current Company Details
Prime Kinetic Solutions

Prime Kinetic Solutions

Owner and Operator
Manhattan Beach, CA, US
David Killen Work Experience Details
  • Prime Kinetic Solutions
    Owner And Operator
    Prime Kinetic Solutions
    Manhattan Beach, Ca, Us
  • Prime Kinetic Solutions
    Owner/Operator
    Prime Kinetic Solutions Jan 2023 - Present
    Torrance, California, United States
  • Activision
    Tier Iii Support Operations Specialist
    Activision Jul 2013 - Jan 2023
    El Segundo
    • Support a team of approximately 30 phone and 30 chat agents, escalating account issues to development teams when necessary.• Provide training to new Tier III members.• Edit and manage Web alerts and KB articles.• Assist in formulating and documenting new processes and policies.• Host weekly meetings between outsourced partners and the El Segundo Operations Team to ensure departments are properly aligned.• Serve as liaison for the warranty warehouse.
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  • Activision
    Tier Iii Support Operations Specialist Warranty & Logistics
    Activision Jun 2015 - Mar 2021
    Greater Los Angeles Area
    • Analyze forecasts and evaluate global needs for supported products• Create, run, and maintain reports for current stock numbers, replacement orders, and other business needs• Provide direct onsite and offsite support to multiple in-house and off-site teams for current products, in-game related questions, trending and emerging issues, policies, and processes• Handle multiple channels for escalated issues and cases• Gather, collect, and analyze incoming data on trending and… Show more • Analyze forecasts and evaluate global needs for supported products• Create, run, and maintain reports for current stock numbers, replacement orders, and other business needs• Provide direct onsite and offsite support to multiple in-house and off-site teams for current products, in-game related questions, trending and emerging issues, policies, and processes• Handle multiple channels for escalated issues and cases• Gather, collect, and analyze incoming data on trending and emerging issues from multiple channels• Process invoices from multiple companies for the Player Support department and warranty related costs• Manage local and off-site stock slated for warranty use• Host weekly meetings between outsourced vendors and key stakeholders Show less
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  • Activision
    Tier Ii Support Representative
    Activision Dec 2012 - Jun 2013
    • Supported floor of 20 CSR agents, as well as 60-person outsourced call center, taking inbound and outbound phone escalations.• Processed all inbound and outbound shipping needs for call center.• Monitored and scored Tier I agents’ calls for quality assurance.• Managed multiple databases for tracking of customer and internal issues/shipments.• Alerted development team of trending issues and created bug reports.
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  • Activision
    Customer Support Representative
    Activision Apr 2010 - Nov 2012
    • Provided customer support for general technical issues, as well as premium game services, via phone and email communications for a high-volume call center.• Created and maintained detailed records of customer contact information and interactions.• Processed paid disc and hardware replacements.• Handled outbound escalations from our corporate office.• Helped manage Activision's Better Business Bureau account.
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  • Washington Inventory Services
    Crew Manager
    Washington Inventory Services Jun 2009 - Mar 2010
    Cerritos
    • Lead onsite inventories for major corporate locations, which included coordinating and leading inventory teams of up to 12 people depending on needs.• Coordinated employee breaks and managed time cards.• Acted as PC operator during onsite service.• Operated specialized technology to catalog large quantities of clients’ products.
  • Poop Deck
    Assistant Manager And Bartender
    Poop Deck Jul 2007 - Mar 2009
    Hermosa Beach
    • Monitored establishment's inventory, creating and receiving shipments according to demand.• Served as primary point-of-contact for patrons. • Assisted in scheduling employees for special events.• Responsible for bank deposits in addition to daily bookkeeping.
  • Studio 9One2
    Construction Manager/Architect Drafter
    Studio 9One2 Jan 2004 - Jul 2007
    Manhattan Beach
    • Supervised onsite construction, delegating appropriate tasks to teams of sub-contractors and ensuring projects were completed accurately and on time.• Drafted architectural plans for lead architect/principal.• Performed periodic, onsite check-ins with clients to ensure project requirements and timeline were consistent with expectations. • Submitted plans to city and county offices.

David Killen Skills

Customer Service Video Games Microsoft Office Management Game Development Quality Assurance Photoshop Customer Support Call Centers Computer Games Training Rightnow Salesforce.com Shipping And Receiving Xbox 360 Online Gaming Gameplay Ps3 Casual Games Mobile Games Social Networking Team Leadership Social Games Professional Phone Skills Call Monitoring Vendor Relations Warranty Scheduling Inventory Management Steam Mmorpg Incident Management Customer Satisfaction Operations Management Problem Solving Mobile Devices Marketing Strategy Wii Xbox One Playstation Dlc Knowledge Base Gaming Industry

David Killen Education Details

Frequently Asked Questions about David Killen

What company does David Killen work for?

David Killen works for Prime Kinetic Solutions

What is David Killen's role at the current company?

David Killen's current role is Owner and Operator.

What is David Killen's email address?

David Killen's email address is da****@****ard.com

What is David Killen's direct phone number?

David Killen's direct phone number is +131092*****

What schools did David Killen attend?

David Killen attended El Camino College, Mira Costa High School.

What skills is David Killen known for?

David Killen has skills like Customer Service, Video Games, Microsoft Office, Management, Game Development, Quality Assurance, Photoshop, Customer Support, Call Centers, Computer Games, Training, Rightnow.

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