David Kim Email & Phone Number

Oakland, California, Us

Hanover, Md, Us

Foster City, California, Us

Visa, Inc, Highlands Ranch, CO 2013 - 2015Sr. Director, 2014 – 2015Sr. Director over three Infrastructure and Operations teams within Visa’s Technology division: • Operational Process Management – Implement world class Incident, Problem, Change and Service Level Management practice base on ITIL V3; Baseline metrics and improve processes to improve uptime for Visa’s core and other business services.• Continual Service Improvement – Manage Kaizen/ Lean Six Sigma business analysts to improve Visa’s IT processes and eliminate waste.• IT Operational Risk Management and Audit Support – Manage a team of IT Audit Support representatives for audits within Infrastructure and Operations for SOX, PCI, FFIEC, SSAE16 and Internal Audit. Identify IT Operational Risk, track and report on remediation of risk to Visa’s Board of Directors.

Foster City, California, Us

Chief Enterprise Architect – Office of the CTO, 2013-2014• Assess technical capabilities for the Infrastructure and Operations department including operational processes, architecture/design of systems management tools. • Engage and collaborate with Infrastructure and Operations Senior Management team as an internal consultant in recommending process and technology improvements in support of Visa’s daily Infrastructure Operations.

Plano, Tx, Us

Toyota Motor Credit Corporation, Torrance, CA 2004-2013Sr. IT Operations Manager, 2011-2013• Responsible for strategy and management an Enterprise Operations team for a 10,000 plus End User environment including 2 tier 4 data centers, 3 Call Centers, headquarters, 28 satellite offices, TFS Bank and Service Finance Centers across North and South America. • Design and create operational metrics to meet the business Service Level Agreements (SLA). • Managed the Infrastructure Operations services delivery through an external service provider including provisions within the SOW for continuous improvements in service delivery. • Maintained oversight for the development of a Services Oriented Architecture (SOA) for TFS Core business applications.

Plano, Tx, Us

BTS Manager – Network Design and Engineering, 2004 - 2011• Work with business stakeholders to interpret business requirements and create a strategic road map of the network, network security and data center infrastructure. • Managed a team of Network and Data Center engineers with architectural oversight of the infrastructure design, implementation and transition to operations.