David King Email & Phone Number

Aliso Viejo, California, US

Responsible for supporting all Operational aspects of the business

London, GB

Responsible for supporting Sales, Marketing, People Operations / HR & Recruiting, Operations, BD, Product, Engineering, and Business Operations

San Francisco, California, US

Responsible for supporting Sales, Marketing, People Operations / HR, Operations, BD, Product, and Engineering

San Francisco, California, US

Responsible for supporting all areas of Operations

St. Louis, MO, US

Responsible for the day to day operations and strategic direction for all areas of the Waste Expense Management division. This includes Sales & Marketing, Sourcing & Procurement, Operations, Client Relations, Audit, Finance / Accounting, Customer Care, Invoice Processing & Payments, Product, and Engineering.Leader of the design, development and roll out of.

Bloomington, IN, US

Senior leader responsible for global Efficiency First® operations, which include the Efficiency First® Engine and Efficiency First® Services. I was the leader of teams responsible for the Efficiency First® Engine, a proprietary system that drives all of AOTMP's products and services, that include global data collection and management, AOTMP University.

Responsible for all areas of the consulting business.

Jacksonville Beach, Florida, US

Responsible for Sales Support, Operations, Recruiting, Training, Quality Assurance, Risk Analysis, Vender Management, Product, and General Administration. Additionally responsible for the launch of the new BPO full customer life-cycle services, including leading a multi-million dollar acquisition.

Fort Lauderdale, FL, US

Responsible for the overall client relationship and service delivery for BPO services for two fortune 500 companies in the Healthcare and communications industries resulting in ~$50M in annual revenues across 6 contact centers supporting 2,000+ employees.Able to secure 3 year contract renewals for both clients with additional growth of $10M+.

Responsible for all areas of Operations / Service Delivery and Client Relationship Management globally. Including leading Product, Audit, Service Optimizations, Sourcing & Procurement, Customer Care, Technical Support, Account Management, Sales support, and Invoice Processing & Payments.Restructured the entire Operations / Service Delivery and Client.

Jeffersonville, IN, US

Responsible for overseeing all areas of the business in the call center including IT, HR, Operations, Workforce Management, Training & Quality, and Facilities for our wireless client's program consisting of 400+ employeesP&L Responsibility for the call center with responsibility for $15+ Million in annual revenuesAble to obtain 95% attainment of client.

Increased revenue by $1.7 Million for the existing business after taking over all responsibilities for the wireless business for the site and was awarded an additional $10 Million in business for 2005 based on moving our center from last place in a national ranking for the client to first placeResponsible for the start up of a 200 seat inbound sales.

Dallas, TX, US

Acted as the subject matter expert for the business on Local Number PortabilityDesigned, implemented, and manage a team responsible for providing the work flow for over 500 call center employees in two locationsResponsible for addressing customer concerns escalated to the FCCOversaw all specialty teams related to Local Number Portability including a team.

Responsible for the re-design of the New Hire curriculum, creation of ongoing training workshops, establishment of a Train the Trainer certification for multiple trainers in two locations, creation of metrics to measure the value of ongoing training efforts and centralization of the communication processResponsible for the re-design of the entire quality.

Responsible for identifying, analyzing and managing all of the training needs for our client’s programs in multiple call center locations. Developed and certified facilitators to deliver a curriculum for training team managers, a curriculum for training consultants returning from a leave of absence and a curriculum for training consultants that handle.