Global remit

Australia, New Zealand and North America Remit

- Managing Global recruitment process, talent pools and recruitment pipelines.- Defining and Developing global process, policy and procedures.- Multi-site Management (HQ, Sales offices and Factory)- Organisational Development, Change Management and Culture Development.- Global HR strategy planning, resourcing and execution) - Heavily involved in company strategy and execution.- Global Compliance, Risk management and Labor Management.

- Managing a P&L of RMB14,000,000- Managing all company operations (recruitment, sales, finance, support)- Developing best practice guides and ISO role out- Multi-site China management (Shanghai, Suzhou, Tianjin, Beijing and Guangzhou)

- Manage 150 nurses and care givers for casual shifts- Develop relationships between Randstad and client hospitals- Prepare and manage forecasts and annual financial goals, including annual budgeting. - Plan and implement short and long-term strategies to improve efficiency- Develop business area in paramedical services- Provide financial understanding with other team members across the care team- Write training packages, inductions and present to Randstad staff and clients- Manage staff in remote QLD locations

Responsible for the end-to-end delivery for Learning and Development of Cabin Crew. I use my knowledge, practical skills and motivation to educate cabin crew on the current business direction, service standards and our service promise. I contribute to the ongoing, long term improvement of employees’ skills and by providing performance discussions. Key roles and responsibilities:- Deliver training and development activities, career development objectives and job needs for cabin crew.- Design and implement training and development schedules and logistics to enhance business growth.- Resolve high complex performance issues to enhance performance metrics.- Providing feedback to training department with any areas of concern..- Facilitate Customer service training, Food and Beverage, Image and Grooming, Brand Values.- Being the point of contact to mentor participants throughout the duration of the course.- Liaise with External contractors facilitating courses.- Mass recruitment drives- Assessment centers- Being able to provide trainees with feedback on their performance.

Provide leadership expertise and support for all crew, with a direct accountability for service, safety and people management onboard the aircraft or in the Premium Economy and Economy class cabins depending on operational requirements. I owned or shared the accountability for the KPI achievement on each flight.- Meeting and greeting passengers during arrival and disembarkation- Upholding CASA and company safety requirements- Provide outstanding customer service- Online cabin crew training- Conduct Cabin Crew performance appraisal/feedback.- Managing a team of up to 11+- Ensure cabin crew are briefed pre-flight- Distribution of roles and responsibilities to cabin crew.- Filing of in-flight incidences via appropriate channels.- Liaise with Ground Handling Agents and Duty Manager to ensure on time performance/catering.- Resolve all customer service issues onboard.- Responsible for all cabin crew whilst up-line in a foreign port.- Mentor and develop groups of cabin crew as assigned.- Create and encourage a safe work environment, taking responsibility for the safety of all customers and employees, ensuring compliance with Qantas standards and policies.- Promptly identify and resolve safety and operational issues.- Work collaboratively to attain an on time performance schedule whilst managing operational disruptions- Identify skill gaps and provide performance development coaching, ensuring review of development and improvement with supporting documentation where required- recognize future leaders, mentor relationships and encourage pathways for growth and development-Maintain a comprehensive knowledge of Qantas legislations, policies and service standards, sharing information with crew and ensuring compliance.- Assist with cost management and ensure efficient and appropriate use of resources, equipment and supplies