I consult with key decision-makers across the healthcare space on developing custom business plans aligned with their strategic goals and priorities. I am committed to leveraging data insights to enable informed decision-making among leadership teams. Additionally, I provide guidance on the RFP process, vendor selection, and contract negotiations; source and implement innovative technology solutions to optimize operational performance and enhance the patient experience; and coach clients in shaping HR policies and organizational cultures that empower growth.Notable Highlights:● Supported the leadership team of a new private company offering drug discount cards and acting as a competitor to GoodRx in building their strategy, growing market share, and meeting regulatory demands. o Reduced pharmacy discount fees by more than 80% via an effective drug pricing strategy. o Positioned the company to pivot and respond to industry changes following the launch of Mark Cuban’s Cost Plus Drugs, retaining key accounts as a result. ● Acted as an industry thought leader, including sharing key market and regulatory insights on the website, and coached the team to build the reputation of the firm through media relations with major outlets. ● Helped launch a pharmacist-led collaborative weight loss practice and compounding pharmacy. ● Partnered with a key client during their acquisition of a tech company to enable their transition into the pharmacy space.● Served as an expert witness in compliance litigation cases, including a major case with a national company that resulted in a settlement preventing millions of dollars in fines and penalties.

Completed two-year commitment as the Director of Customer Enablement for the Enliven Health division, increasing our brand positioning through M&As, new product development, and consulting services. Notable Highlights:● Empowered our Sales & Marketing teams to deliver new revenue and achieve 40% of market share for a SaaS portfolio serving the retail pharmacy market. ● Increased customer retention by 15% for key national accounts by participating in quarterly business reviews and reviewing SLAs to ensure value-add. ● Participated in due diligence efforts for three major M&A transactions in healthcare IT, including an established midsized 340B company and a primary communications solutions competitor. ● Spearheaded the startup of the Consulting Services team, bringing together clinical experts with IT leaders to refine solutions and improve their alignment with customer needs. ● Set benchmarks and KPIs to ensure continued success for the company.

I drove operational excellence and strategy across 1200+ retail pharmacy sites. I also introduced data analytics tools, such as consumer insights, competitive intelligence, and market research, to ensure quality and access for all patients while allowing scale for each region/market. Notable Highlights:● Consistently delivered measurable improvements in patient health and our competitive positioning by promoting value-based care models and complete wellness initiatives, such as hiring in-store dieticians. ● Improved medication adherence and compliance for patients by 30% and reduced hospitalization rates by nearly 10% through the integration of innovative technology solutions. o Built and scaled a Medication Synchronization program (Sync Your Refills) to consolidate prescription refills for completion at the same time each month. o Partnered with Harvard Medical School on a study of the program that found a direct impact on the reduction of insurance claims and hospitalization. o Delivered a 3.3X increase in refill rates that also improved revenue attainment. o Reduced prescription errors by enabling patients to respond to automated messaging with changes. ● Led our pharmacy acquisition and integration strategy across the Southeast for multiple service lines, converting inpatient pharmacies at hospitals and clinics to the Publix brand. o Established Meds to Beds programs for multiple healthcare and hospital systems. o Negotiated agreements with healthcare systems to introduce in-store telehealth opportunities connecting patients and providers outside normal practice hours. o Secured and managed relationships with Moffitt Cancer Center to lead onsite specialty pharmacies. ● Developed creative DIR fee solutions for Medicare Part D plans and improved contract terms with managed care partners. ● Established a 340B contract pharmacy program for all Publix stores.

During this time, I managed strategy, operations, and P&L for 200 locations across the high-value Miami market, overseeing six supervisor-level direct reports. I identified and implemented process improvements to enhance clinical quality, increase patient access, shape our brand presence as a key healthcare partner for the region, and maximize patient outcomes. Notable Highlights:● Pioneered a central fill operation that leveraged automation to reduce volume demands for individual pharmacies and led the pilot rollout. o Improved workflow and delivered substantial revenue growth during the pilot, resulting in a multimillion-dollar investment to build a new state-of-the-art facility filling 500K+ orders per week across the enterprise. ● Led the three-year implementation of a new pharmacy management software system from sourcing and vendor engagement through rollout. o Connected stores across the organization through an enterprise solution that integrated multiple systems and balanced workflow by enabling sites to collaborate remotely. o Developed and facilitated large-scale training for all stores. ● Enabled market expansion and growth of more than 20%, overseeing the construction of 33 new sites.

In this role, I led operations and strategy for 30 locations across Metro Atlanta with an emphasis on achieving all KPIs. I recruited, coached, and developed pharmacists to ensure consistent service, quality, and policies throughout the region. Notable Highlights:● Leveraged onsite leadership and my early career experience (I started working in pharmacy at 16 when I worked part-time for Eckerd Drug!) to continue promoting immunization services, resulting in the rollout of innovative retail immunization services that transformed the industry. o Spearheaded the implementation of flu shot clinics in the market, which included training pharmacy staff, and guided the subsequent expansion of vaccine/immunization offerings. o Personally administered the first-ever flu shot at a Publix location in the state of Georgia. o Increased vaccination rates as a direct result of improved access to care. ● Revamped hiring and staffing models to respond to industry shortages and ensure coverage.

After being promoted from Assistant Pharmacy Manager to Pharmacy Manager within only a few months after hire, I oversaw daily operations for a high-volume retail pharmacy within a supermarket location, managing strategic planning, P&L, inventory, stakeholder communications, and team building. Notable Highlights:● Delivered a nearly 85% improvement in sales revenue through strategic, proactive customer recruitment and ensuring exceptional patient experiences that yielded strong word-of-mouth marketing. ● Championed the role of pharmacists in immunization services to increase healthcare access and equity.