Gold Collector 2012Bronze Collector 2010 and 2011

Recorded and assessed user problems via telephone and WEB enabled support. Determined and resolved end user technical and/or applications issues. Acted as a liaison between end user and appropriate internal resources. Documented problems and correction procedures. . Provided programming, system technical and application support to field consultants and customers.* Drove system improvements by reported design, reliability and maintenance problems to senior level resources for… Show more Recorded and assessed user problems via telephone and WEB enabled support. Determined and resolved end user technical and/or applications issues. Acted as a liaison between end user and appropriate internal resources. Documented problems and correction procedures. . Provided programming, system technical and application support to field consultants and customers.* Drove system improvements by reported design, reliability and maintenance problems to senior level resources for resolution.* Maintained customer satisfaction by responding to situations where standard procedures have failed to isolate or correct system or software failures.* Achieved an average of 9.2 on follow up surveys out of a possible 10.* Was recognized with Epicor's "Employee Excellence Award" July 2007 Show less

The sales and delivery of new cars* Follow up on new car sales after delivery* Was awarded with Larry Reids Jeep Chrysler Plymouth "Top salesperson of the month award" July 1997

and Siding Sales * In home sales of Vinyl Windows and siding.

Sold ceiling fans and light fixtures to consumers and contractors* Managed two retail outlets

Sold consumer electronics * Maintained store appearance