Website https://urgifts4allseasons.com I take extra steps for the customer not only resolved the issue but also turned a potentially negative experience into a positive one. We have something for everyone on your list. We are a unique gift shop, you will find the right gift for him, her, or that special someone in your life. You will even find something for the one who has it all.E-Commerce, Sales, Business-to-Consumer Service online, Customer-specific, Shopify – Website, Festivals/Markets/EventsVendor Management, Customer Service, Hospitality, Marketing, Problem resolution, Detail oriented, Follow-up, Email, ChatInventory – Clothing, Hats, Home décor, Garden décor, Private Label, Food & Drink items, Bar items, Outdoor goods, Pet supplies, Camping supplies, Cleaning supplies, Unique items, Gifts, and more

Post-Closing - Banking Disbursement Assistant – February 2017 – April 2022Working in the post-closing department• Outstanding checks• Trail Balance• Returned mail• Taxes• Homeowner Insurance• Lender checks• Creditor checks• HUD payoffs• Utility departments• Collect Earnest MoneyWork with minimal supervision The ability to work efficiency and effectivelyDeeds ManagerI acquired the deeds team in September, and it was running in the red took till November to get all the problems solved and the team is now running in the black.• Manage a team of 5-6 employee’s• Pull daily report for the team and the client• Work escalated orders• Make sure the clients deed acceptable percentages stayed 95% and higher• Work with clients to ensure the deed package will be out correct and in a timely fashion and we stay on or before the SLA is met.REO Opening SpecialistREO Opening SpecialistSolutionstar Settlement Services LLC/Title 365Work in a fast pace operationPulled new title orders in the company systemUpdated the title grade in Gators and EquatorUpdated the title re-grades in Gators and EquatorSend Title Commitments and suporting documents to vendorsReviewed fully executed contracts and updated the company systemsCollected earnest money from the buyer(s) and verify the money matched the contractSent out documents to the buyer, selling agent, listing agent and the clientWorked under declines on a daily basisTeam orientedHelped others when neededFollow up on 4 live Que. dailyWork with minimal supervision The ability to work efficiency and effectivelyWorked on company systems - Gators, Equator, LPS Desktop, Remedy Star, MS Outlook, MS Word, MS Excel

Experienced REO, Customer Service, Relationship & Vendor Manager recognized for excellence in management capabilities, sales, client relations, and leadership. Seeking a client relation/vendor manager position with a progressive organization where analytical skills, attention to detail, extensive relationship/vendor management, leadership and financial experience will be fully utilized.

Responsible for executing listing assignments for Client properties to our approved listing agents. Role includes general problem resolution or special projects. • Assigning agents for REO properties• Work reassignments• Following up on day to day functions• The ability to work effectively• Productively in a fast paced• Work under deadlines on a daily basis• Team oriented• Work with moderate supervision• The ability to work remotely• Help resolved issues as they surfaced• Communicate effectively with Team Lead, Directors and Department operations• Worked on company systems – MS Outlook, MS Word, MS Excel, TRAX, Equator, SharePoint, and Remote VP

The QC Analyst/Reviewer, efficient. timely, and accurate processing of valuation orders. Entails reviewing orders used in determining a property's value, processing addendum requests, reconciling values, and other similar tasks.• Review appraisal reports for accuracy, handle reports confidential and in a professional manner.• Work with moderate supervision.• Have knowledge of regulatory boards not USPAP certified, Fannie Mae.• Identify from current list of ACTIVE appraisal vendors that meets Licensing, Quality and Capacity.• Processing of addendum requests, market value disputes, pricing of the final product, and addressing concerns with the vendor as needed.Appraisal Operations AssociateAssignment of orders, tracking of open orders and communicating with appraiser panel as necessary regarding ServiceLink’s customer-based requirements, service level agreements and general policy and procedure. • Review and utilize daily WIP report to follow up on outstanding orders, late reports, response to rejections and unscheduled appointments.• Identify best resource from current list of ACTIVE appraisal vendors that meets Licensing, Quality and Capacity. for order assignment. • Manage vendor timelines, appointments and engagement agreements.• Emails reminders to vendors regarding quality, turn times, website usage.• Ensure consistency within all vendor engagements through clear communication and keeping abreast of all current policies and procedures. • Understand and maintain compliance with Independence Guidelines.• Understand and maintain compliance with Customary & Reasonable Fee Guidelines. • Ability to recognize issues that need to be escalated to the client.• Control costs by following all internal procedures, assigning orders & processing fee increase requests from vendors.• Responsible to meet personal and department productivity and quality goals.• Communicate effectively with Team Leads, Directors and Department operations.

Experienced REO, Customer Service, Relationship & Vendor Manager recognized for excellence in management capabilities, sales, client relations, and leadership. Seeking a client relation/vendor manager position with a progressive organization where analytical skills, attention to detail, extensive relationship/vendor management, leadership and financial experience will be fully utilized.

Assigned REO Assets to National Agent Panel, Managed Database of 3000 Agents (included license, E&O insurance, W9 , profiles). Train and guide National Agent Panel on compliance and Vendor Portal, Generated Reports to management. Cross train with team members to meet team goals and deadlines, assist coworkers across the department with vendor issues.Reason for leaving - Laid off• Assigning agents for Bank of America REO properties• Following up with agents for occupancy• Contact Foreclosure attorney when needed legal description, sale date or vesting• Issuing work order to the agents• Following up on day to day functions• Setting up agents to work for CoreLogic with a good score from Equator• Approving/verifying agent documents in CoreLogic Vendor Portal• Documenting and following up with the agents about their SLA on their score cards• Counseling agents• Assist in writing policy & procedure manual, instruction guides• Pull monthly reports for the Director • Resolved agent and Asset Manager Issues as they surfaced and follow-through ensure positive outcomes.• Monitor several vendor management email boxes• Setting up agents/Attorney’s with iClear CoreLogic accounting system• Working with agents/Attorney’s on issues with billing on REO properties, with good Customer Service, to mantain a good Relationship & Vendor Manager.

A division of National Residential Rental ServicesAssociate Underwriter/REO Client ServicesAssociate Underwriter• Assist in writing policy & procedure manual, instruction guides• Review leases• Data Enter lease• Approve Broker & Agent information • Pull daily reports• Data input new ordersREO Client Services - (Private Investor for Citigroup)• Follow-up on Vesting on the foreclosure deed• Correct & follow-up on incorrect vesting on deeds• Weekly reports to the client

Standard production - for United States Postal Service personal files• Data Entry • Document Preparation• Imaging

Moved to Texas August 2005 from Maryland

I managed a staff of 20 to 25 people while working in the call center for 1 year. Experienced team/relationship manager recognized for excellence in management capabilities, existing clients, sales, client relations, customer service and leadership. Recognized by Finiti as a Client Relations Expert in the real estate title and appraisal industry.• Demonstrated abilities in vendor/client relationship management, customer service/call centers and team building.• Performance analysis to ensure client satisfaction levels are routinely exceeded.• Develop and maintain open lines of communications with C Level executives and all levels of management (area director, district manager and branch manager) to ensure service and/or product concerns and escalations are addressed and resolved. • Manage customer communications and quality control of product delivery. • Directly responsible for enhancing product penetration rates and business development throughout Citigroup affiliations while assisting in the development of internal and external training/education/process improvement programs to address customer needs.• Develop and maintain relationships with existing appraisal and title vendors utilizing products expertise.• Managed all aspects of vendor interaction to ensure prompt delivery of products.• Generate reports to track service level agreement on products and services.• Help review title and appraisals.• Follow-up and follow-through ensure positive outcomes.

Reason for leaving - for a new opportunity Bank has 2 branches; I managed a staff of 5 people, tellers and customer service rep. Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency. Took care of all day to day functions in the accent of the manager.Excellent organizational skills.Resolved customers issues as they surfaced and follow-through ensure positive outcomes. Friendly, personable, yet professional demeanor enhances peer, employee, and customer relations. Assisted with personnel management including the training of the team and monitoring their performance. Implemented continuously improving workflow and account servicing procedures in order to more effectively meet team and corporate goals. Market products and services. Performed daily and monthly branch audits.Deliver feedback to the team to show monthly progression and to enhance employee career development.

Reason for leaving to work with a small bank• Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency. • Took care of all day to day functions in the accent of the manager.• Resolved customers issues as they surfaced and follow-through ensure positive outcomes. • Assisted with personnel management including the training of the team and monitoring their performance. • Implemented continuously improving workflow and account servicing procedures in order to more effectively meet team and corporate goals. • Market products and services.• Performed daily and monthly branch audits.• Deliver feedback to the team to show monthly progression and to enhance employee career development.

Reason for leaving - Branch sold to Carrollton Bank• Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency. • Took care of all day to day functions in the accent of the manager.• Excellent organizational skills.• Resolved customers issues as they surfaced and follow-through ensure positive outcomes. • Friendly, personable, yet professional demeanor enhances peer, employee, and customer relations. • Assisted with personnel management including the training of the team and monitoring their performance. • Implemented continuously improving workflow and account servicing procedures in order to more effectively meet team and corporate goals. • Market products and services. • Performed daily and monthly branch audits.• Deliver feedback to the team to show monthly progression and to enhance employee career development.

Reason for leaving - Bank sold to First Union Bank