Lead since 03/2023

- Established employment standards and annual goals- Performed pre-interviews and refered high quality candidates that met hiring criteria to hiring managers- Ensured compliance with labor regulations- Tracked new hire eligibility for all company benefits ensuring timely and accurate enrollment and processing. - Assisted with the bi-annual and annual employee Performance Reviews- Processed and tracked FMLA, STD and LTD and ADA for all eligible employees.- Developed Managerial training to combat turnover and improve morale.- Assisted the Human Resources Manager with the Affirmative Action Program including preparin and submitting the annual AA plan and working toward the plan goals- Submitted required EEO-1 and Veterans reports- Worked with Human Resources Manager and Department Managers on employee performance issues, ensuring compliance with Company standards- Completed unemployment claims timely and assisted HR Manager when attending unemployment administrative hearings- Cross trained on payroll and records processing and backed up the function as needed.- Completed Employee investigations and advised appropriate department with disciplinary recommendations per findings.- Assisted and backed up for functions performed within the Human Resource department as needed

• Oversaw development of employee handbook and job descriptions, employee relations, and hiring process.• Conducted biannual reviews of all church staff - including Senior Pastor, Office Staff, Music Director, and Grounds staff.• Advised and directed search and hiring process for a new Senior Pastor.

• Maintained the work structure by updating job requirements and job descriptions for all positions.• Provided leadership in recruiting, created and implemented the site’s local recruiting strategy, testing, and interviewing; counseled managers on candidate selection; conducted and analyzed exit interviews. Selected, oriented, and trained employees as required at assigned site location. Assisted with completing background investigations• Processed transfers, promotions, and terminations• Managed Employee and Labor Relations (non-union environments) by conducting internal investigations, recommending discipline decisions, and reviewing and editing write-ups given to employees - occasionally done with participation from Toyota staff.• Lead processing of employee grievances• Oversaw engagement programs and other employee relations work• Addressed any employment relations issues, such as work complaints and harassment allegations via on site investigations and provided management/employee counsel• Oversaw hiring process, which included coordinating job posts, reviewing resumes, and performing reference checks• Prepared employees for assignments by establishing and conducting orientation and training programs.• Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; heard and resolved employee grievances; counseled employees and supervisors.• Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducted investigations; maintained records.

• Supported human resource function by managing employee relations, performance evaluations, discipline, compensation, absence tracking and benefit administration.• Acted as liaison in the coordination of interviews, offers, orientation and new hire onboarding between candidates, benefit preparation, and clients.• Counseled employees on career opportunities, personal development, and managing supervisor relationships. • Led and managed contract, direct hire, temporary, temp-to-hire Staffing and Recruiting positions in accomplishing results including, excellent growth revenue and increasing the client base.• Identified qualified candidates via job posting responses, reverse resume searches, Internet searches, walk-ins, job fairs, and networking events.• Headed overall revenue increase of 63%, including one client who saw employees increase by 143%• Created job descriptions, per client requests.

• Maintained relationships with two clients, totaling assets under management of over $10 billion.• Ensured operational compliance of all federal and international laws, including the Bank Secrecy Act and Patriot Act, through collection and review of identifying documentation and tax forms.• Lead communication and interactions between internal groups, third parties and clients ensuring a high-quality client experience and future client retention.• Lead hedge funds onboarding and implementation processes for one new client and all employees.

Manager (11/2015 – 04/2017)• Provided oversight on accuracy, quality, and compliance through employee reviews and development.• Delivered daily coaching, led monthly staff meetings and managed annual employee reviews for 60% of the staff at two credit union branches.Consumer Lending Processor (05/2014 – 11/2015)• Oversaw development and delivery of seven training sessions, to ensure 100% compliance to new federal lending regulations.• Centralized Home Equity process for improved accuracy and efficiency leading to zero compliance fines fiscal year 2016.Teller (09/2013 – 05/2014)

• Monitored and updated team budget• Assisted with management and maintenance of accounting books and payroll• Sought donations for season ticket renewal initiative• Proficient with QuickBooks, Ticketmaster, and Excel

• Assisted with management of visiting groups and itineraries • Prepared invoices and receipts for group sales payments• Assisted with blanket presentations• Preformed database management for marketing department

• Member of Supervisory team responsible for directing all athletic event• Oversaw game day staff and payroll• Assist Director of Ticketing with season ticket holder renewals, obtaining new season ticket holders, Postseason ticket sales, and database management of ticket accounts• Used Ticketmaster for selling season, group, package, and single game tickets into the Ford Center• Facilitated development and implementation of marketing and ticketing strategies• Help market and promote all UE athletic events, most notably Men’s and Women’s Basketball• Initiated contact for men’s basketball prospective group sales• Organized and Manage Junior Purple Pack and Women’s Basketball Kids Game•Customer Service for all customers, specifically Season Ticket Holders•Ran check transmittals and credit card reconciliations to balance daily sales•Worked closely with Men’s and Women’s soccer, volleyball, and baseball staffs to market and promote events• Organized Kid’s Game field trip event for a Women’s Basketball game.

• Organized and prepared tickets for season ticket holders• Maintain season ticket holder chart and comp list• Manage and run will call window• Women's Softball Event Manager

• Operations/Sponsorship Chair - Hearts on Fire 5K and March Madness 10K• Operations Chair - USI Golf Scramble• Operations Chair - Jeron Lewis 3 on 3 Basketball Tournament• SMART (Students Mentoring At Risk Teens) volunteer

- Contacted potential clients to set up meetings- Met with clients and discuss financial situation- Made financial recommendations to achieve financial stability