Took over (as a team) a second product (encrypted email), expanding managed user base from ~250k to ~4mil. Now managing Azure SQL Server, App Services, App Insights, and Azure VMs. Wrote a web-based Hosted Exchange front-end to replace a Win32 app that performed 2nd and 3rd-level support functions, including two supporting APIs. Wrote a similar front-end for new encryption product support.

Absorbed support escalation queue role after staffing losses from acquirement. Refactored all reporting to comply with new SOC-2 requirements. Refactored utility site for the next major revision of Powershell Universal. Wrote technical documentation for support site, and consolidated documentation into Confluence.

Migrated Skype for Business on-prem to Microsoft Teams. Managed server vulnerabilities using Tenable. Created and taught a Powershell training curriculum for parent company Zix. Wrote all automation code for the AppRiver / Zix merge (AzureAD). Developed a web-based utility site that utilized SQL and Powershell Universal to extend capabilities for outside departments. Consolidated documentation into Sharepoint.

Architect and Product Owner for on-prem Skype for Business Enterprise 2015, capable of servicing 60k+ users, with Edge network for public Skype and Skype for Business Online federation. Migrated Exchange infrastructure from Windows Server 2008-2012 R2 to Windows / Exchange Server 2016. Integrated Skype for Business with Microsoft Teams, Interactive Intelligence / Cisco Unified Communications Manager (VoIP). Virtualized all non-Exchange workloads with Hyper-V / VMM.

Migrated all users from existing MS Exchange 2003 and 2007 environments to a new 2013 environment. Migrated CommuniGate POP/IMAP-only users to Exchange. Moved team’s code into Git repos and release pipelines using Azure DevOps (VSTS) and Azure Automation. Migrated company mailboxes and AD from on-prem to O365 / AzureAD.

Monitored existing Exchange backups and setup new backup installations. Monitored Exchange drive space and health through user moves. Migrated backups from AppAssure Replay to Microsoft SCDPM. Rewrote database, drive, and mailbox reporting (Powershell) to utilize SQL. Managed POP/IMAP-only CommuniGate mail servers and clustered delivery / smarthost servers.

Phone tech support for hosted Exchange 2003 & 2007. Created and taught the training curriculum for new support techs.