David Komito Email and Phone Number
Redmond, WA
David Komito's Location
Fort Myers, Florida, United States, United States
David Komito's Contact Details
David Komito work email
- Valid
- Valid
- Valid
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David Komito personal email
n/a
David Komito phone numbers
About David Komito
Experienced, customer-obsessed leader who leverages data, innovation and technology to drive digital transformation, creating an exceptional customer experience while delivering business results.
David Komito's Current Company Details
Microsoft
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Director, Strategy and Operations, Google Cloud
Redmond, WA
- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
David Komito Work Experience Details
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General Manager & Partner, Delivery OperationsMicrosoft Oct 2024 - PresentRedmond, Washington, Us
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Director, Strategy And Operations, Google CloudGoogle Nov 2019 - PresentMountain View, Ca, UsManage Strategy and Operations team for the rapidly growing Cloud Support group. Lead planning, location strategy, capacity modeling, provide business insights and drive operational rigor for Cloud Support programs. Creating value through deep functional and business expertise to formulate and deliver strategies that transform business and customer experiences. • Build best-in-class Global Support Strategy and Operations team, with a culture of customer advocacy and accountability, measured through OKRs and metrics• Develop global support processes, programs & systems that can effectively scale as the business grows• Drive operational rigor within the organization while finding areas to streamline and optimize • Establish a culture of innovation related to methods, tools, and processes for Global Operations• Drive the executive monthly business review cadence -
Vp, Customer Support And OperationsPearson Sep 2018 - Nov 2019London, GbLead a technical support organization and customer operations which is responsible for budget process, forecasting, analytics, online customer experience, data management and technology platform. • Delivered global delivery strategy which reduced the cost by 14% while increasing satisfaction by 7 points. • Drove 30% increase of online customer solutions via ChatBot and guided content reducing agent required assistance by 18% leveraging the SalesForce platform. • Created a formal forecast model capturing all the key drivers that influence demand and a forum to vet with key stakeholders which has improved accuracy by 11%. -
Sr. Director Of Workforce Strategy And Supplier Planning – Ww Customer Service And SupportMicrosoft Jan 2017 - Aug 2018Redmond, Washington, UsLead a team responsible for overall workforce strategy and resource planning including capacity modeling, mix of resource types, location, monetization and staffing execution ($2.2B, 8,000 full-time and 17,000 vendors).• Delivered an extended range operational plan based on company growth, services and cost objectives enabling improved partner relations.• Developed blueprint organizational design with monitoring capability to create consistency with spans, layers and roles. • Built platform to improve insights which reduced the time to hire by up to 50% by showing time-in-motion at each phase in the process. • Drive end-of-month synopsis to explain variances to the budget/forecast based on operational drivers. • In addition to primary function, I also service as the Charlotte Campus Lead for Customer Support (~500 people). Activities include strengthening technology in underrepresented schools, empowering young women in technology, facilitate campus events and host executive visits.
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Sr. Director Of Business Programs And Operations – Ww Customer Service And SupportMicrosoft Jan 2015 - Jan 2017Redmond, Washington, UsResponsible for Capacity Planning & Monitoring, Incident Forecasting, Process enablement, Business Operations, and Executive ROB for WW Customer Support ($1.8B, 6,000 full-time and 15,000 contractors/vendors).• Established integrated planning model and business requirements across finance, tools, and BI which reduced cycle time by 25%. • Led Operations function for new offering including modeling COGS structure around differentiated support to help determine margin attainability. • Served as WW Services Virtual Lead to stand up a new Domain Operations team. Worked to establish integrated planning model and business requirements across finance, tools, and BI with outside consultants. • Led Operations function for new offering including modeling COGS structure around differentiated support experiences to help determine margin attainability. • Modeled site (location) scenarios including costing, skills inventory, tenure, and long-range planning implications to inform growth strategy.
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Sr. Director Of Global Business Operations – Ww Commercial SupportMicrosoft Feb 2011 - Jan 2015Redmond, Washington, UsResponsible for Capacity Planning & Monitoring, BI, Resource Management, Process, Quality, Business Operation, and Executive ROB for WW Commercial Technical Support ($2.6B, 9,000 full-time and 15,000 contractors/vendors).• Delivered less than 1% variance to budget for Premier Support Engineering and less than 2% variance to budget for Premier Field Engineering in FY15.• Reduced cost per dispatch by 12% through a single site sourcing strategy for resource coordinators • Improved BI experience by consolidating multiple data sources into a seamless UI with more than 6,000 users.• Led compliance efforts for government time keeping requirements and continue leadership role landing >98% conformance. • Contributed to more than $100M in operational efficiencies over 3 years through improved self-service, automation, site rationalization and enhanced tooling.
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Global Business Manager – Commercial Office And Sharepoint SupportMicrosoft Mar 2009 - Feb 2011Redmond, Washington, UsResponsible for building predictable, accurate and efficient deliver models based on accountability framework. Run the rhythm of the business for WW Global Office and SharePoint Commercial Support.• Drove forecast and financial planning cadence for WW SharePoint support. • Delivered our financials to 0.3% variance on a cost per head basis.• Led mid-year review preparation team for COO review.
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Group Manager - Commercial Office SupportMicrosoft Feb 2007 - Mar 2009Redmond, Washington, UsResponsible for Customer Support Deliver covering Outlook, Project Server, Developer Messaging Technologies, Visual Study, and Access.• Delivered a more accurate headcount model for the Commercial Office business leveraging both regression analysis more predictive modeling to improve hiring and financial accuracy. • Updated Outsourcer payment method shifting the financial burden of attrition to the vendors which saved the Commercial Office business more than $250k.• Employee manager feedback was 99% for Business Knowledge, 100% Leadership Capability and 99% for overall positive Management categories.
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Group Manager - Enterprise Messaging SupportMicrosoft Jan 2005 - Feb 2007Redmond, Washington, UsResponsible for all aspects of the Exchange Server support outsourcing business working as the primary contact for vendor performance, statement of work and ROB.• Exceeded all quality goals while coming in more than 4% below budget for fiscal years FY06 and FY07.• Strategic Business owner for Enterprise Business Applications reviewing emerging markets for BPO activity.
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Team Manager - Enterprise Messaging SupportMicrosoft Sep 2001 - Feb 2005Redmond, Washington, UsResponsible for managing and developing a team of Support Engineers to deliver the highest level of customer satisfaction. Assist teams in training and development as well as technical coaching and mentoring. • Participated in month-long manager exchange program with Japan focusing on knowledge transfer and best practice sharing.• Performed MAR (Management Area of Responsibility) functions including Scheduling, Customer Satisfaction, Communication, Technical Lead owner, and Data Reporting.
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Technical Lead - Enterprise Messaging SupportMicrosoft Jul 1999 - Sep 2001Redmond, Washington, Us
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Support Engineer - Enterprise Messaging SupportMicrosoft Apr 1998 - Jul 1999Redmond, Washington, Us
David Komito Skills
Business Analysis
Financial Modeling
Business Planning
Business Management
Strategic Planning
Operations Management
Data Analysis
Business Process Improvement
Operational Planning
Forecasting
Resource Modelling
Business Strategy
Operational Excellence
Demand Planning
Workforce Planning
Business Process Outsourcing
Resource Management
Financial Analysis
Resource Efficiency
Strategy
Customer Support
Global Customer Service
People Management
Leadership
Demand Supply Planning
Program Management
Cross Functional Team Leadership
Business Continuity Planning
Customer Service Management
Management
Customer Service
Customer Service Operations
Offshore Resource Management
Outsourcing Management
Customer Satisfaction
Outsourcing
Customer Surveys
Customer Focused Service
Vendor Management
Team Leadership
Overseas Sourcing
Contact Center Operations
Business Development
Team Building
Contact Center
Project Management
Customer Relationship Management
Supplier Sourcing
Contact Center Management
Product Management
Microsoft Excel
Microsoft Powerpoint
Microsoft Office
David Komito Education Details
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Northwestern UniversityEconomics With Concentration In Mathematics
Frequently Asked Questions about David Komito
What company does David Komito work for?
David Komito works for Microsoft
What is David Komito's role at the current company?
David Komito's current role is Director, Strategy and Operations, Google Cloud.
What is David Komito's email address?
David Komito's email address is da****@****oft.com
What is David Komito's direct phone number?
David Komito's direct phone number is +170450*****
What schools did David Komito attend?
David Komito attended Northwestern University.
What skills is David Komito known for?
David Komito has skills like Business Analysis, Financial Modeling, Business Planning, Business Management, Strategic Planning, Operations Management, Data Analysis, Business Process Improvement, Operational Planning, Forecasting, Resource Modelling, Business Strategy.
Who are David Komito's colleagues?
David Komito's colleagues are Joel Homes, Madhuri J, Diego Gomez, Nicole Guzman, Oscqr Garcia, Gurkirat Bhangu, Timothy H Chung.
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