David Koob Email & Phone Number

Chicago, Illinois, United States

• Reduce annual expenses by over $250,000 by eliminating MSP services and implementing MDM and centralizing vendors.
• Developed automation (provisioning/ scaling) in AWS using Terraform, Python and PowerShell scripting.
• Implemented employee onboarding and offboarding process by standardizing equipment procurement and utilizing JumpCloud as IdP, UEM and SSO provider.
• Ensured SOC2 compliance through the management of internal and external vendors, policies and processes as well as ensuring systems security and availability.
• Integrated international employees into Datassential systems after acquisition.
• Managed AWS, Azure, GCP, and SaaS, services for internal and external customer facing applications

Chicago, Illinois, United States

• Maintain NT’s internal HP systems (InfoSight, SIM, OneView) for monitoring, managing, updating and reporting on HP BL & DL hardware globally.
• Deploys, adds, removes, and maintenance upgrades
• Work with platform teams to develop solutions in Azure, AWS as well as Nutanix and Dell VxRail HCI and internal HP private cloud systems.
• Develop automation with Ansible, Puppet and Chef utilizing Python, PowerShell and vendor CLI.
• Implemented processes and documentation for team members to easily deploy new hardware in other global data centers.
• Work with application teams and vendors to scope and design hardware solutions for projects. Provide escalation support for OS (Windows, Linux and VMWare) and application teams experiencing performance and hardware.

Chicago, IL

• Architected, acquired and implemented network and server hardware and systems for Chicago, Toronto and branch offices.
• Implemented VMWare Workspace One for 850 users and over 1,300 devices.
• Packaged and deployed secure containers and apps required for operations
• Migrated the entire user base from Office 365 to G Suite Business and managed and implemented G Suite as the primary IDM system.
• Performed 3 office moves and upgrades as employee count grew from 20 to over 1,000 employees
• Responsible for developing procedures and complying with PCI policies and regulations.

Chicago, IL

• Performed cleaning, maintenance, repairs and upgrades on a fleet of 25 vehicles
• Constructed and managed warehouse for daily operation and storage of vehicles
• Provided logistics coordination and assistance for domestic & global travel for groups up to 30.
• Designed and implemented track side setup for race days (tents, equipment, food, telemetry).

Chicago, IL

• Design and implement plan to secure end of life Microsoft Server 2003 systems in conjunction with Microsoft’s Server 2003 end of life support.
• Utilize SCCM to manage software packaging and updates for 3000+ Windows Systems
• Deploy and manage McAfee Application Control to 300+ systems with ePO Server 5.1.
• Develop SharePoint dashboard for project tracking and status for use by upper management.

Chicago, IL

• Responsible for designing and implementing risk mitigation strategy based on results provided by Rapid7 – Nexpose and Metasploit scanning software.
• Reduced bank vulnerabilities and risk by over 50% in the first 3 months, 75% in 9 months.
• Built and maintained OS, patch and application packages with SCCM to ensure update compliance.
• Created automation and reporting scripts in Ruby and PowerShell.
• Worked with application and hardware support teams to implement vulnerability remediation and incident response strategies for the bank’s 300 Microsoft servers and 400 users.

Chicago, IL

• Guided a team of 15 field engineers in Chicago, Dallas & Minneapolis responsible for providing on site and remote support to hedge fund management and financial industry clients globally. Encouraged engineer progress.
• Served as ‘Virtual’ CTO to Midwest clients in an effort to minimize IT expenditures and increase profitability and uptime.
• Increased engineer productivity and satisfaction by developing new hire orientation, implementing regular team meetings to encourage team communication and problem solving, and creating an employee incentive program.
• Managed client infrastructure including VMWare, HyperV, Windows & Linux servers, Exchange, SCCM and ERP, HRIS, and CRM systems.
• Improved Midwest region profitability by performing quarterly client audits and selling new ECI products and services to enhance client relationships and company engagement.
• Responsible for hiring and growing Midwest team to ensure proper coverage and above and beyond support for over 50 Midwest clients.

Chicago, IL

• Designed and implemented Microsoft Exchange and Lync 2010 globally to replace Lotus Notes and Sametime for 18,000 users globally.
• Architected and implemented a globally redundant messaging environment through the use of high availability and site resilience features of Microsoft Exchange in conjunction with VMWare HA & DR functionality.
• Developed applications and processes in Microsoft SharePoint to replace functionality of Lotus Notes applications.
• ITIL/ ITSM project tracking and management for Notes to Exchange migration as well as lifecycle migration projects.
• Responsible for reducing Northern Trust’s physical server footprint by 10% across Chicago data centers through developing a lifecycle process and performing P2V (physical to virtual) migrations and new virtual server.

Cedar Rapids, Iowa

• Architect, design and implement hardware and software solutions for customers for a range of customers in a variety of industries including municipalities, school districts, and small and middle market companies across.
• Implemented hardware technologies that include: IBM & HP servers & SANs, HP and IBM client workstations, WatchGuard and Cisco network equipment as well as Microsoft, VMWare and client LOB applications.
• Served as a primary technical resource in working with 'at risk' accounts to rebuild customer and partner relationships.
• Mentored field engineers to become proficient in new technologies and products by facilitating hands-on training and on the job coaching.
• Redesigned technology assessment and documentation processes to provide a more in-depth analysis of customer networks, and to better identify potential customer pain points in their environment through regular meetings.

Cedar Falls, IA

• Provided on-site IT support to a variety of customers with networks that ranged from 5 to 250 users in environments from NT4 to Server 2008.
• Maintained network equipment, servers, and end user workstations, and interfaced with on-site technical contacts to provide them real time updates and recommendations for future improvements.
• Gained working knowledge of configuration, implementation, and monitoring of Fortinet Firewalls 50/ 60/ 100 series.
• Worked with Windows Mobile 5 & 6, Blackberry, Android, and Apple devices, as well as BlackBerry Enterprise Servers to synchronize with Exchange 2003, 2007, and 2010 servers.
• Created quarterly reviews, action plans, and technological goals for customers in an effort to further develop the customer relationship and enhance network stability and security.
• Served as administrator for Level Platforms Service Center – hosted remote management and SNMP monitoring software package from Ingram Micro.

Waterloo, IA

• Provided Tier-2 support for John Deere’s 4 locations in Waterloo, Iowa. Duties included: working out of a queue system, providing immediate support for shop floor operations, and completing various projects as assigned.
• Worked extensively with internal shop floor automation systems as well as PLC equipment.
• Maintained systems responsible for organizing/tracking material usage and handling as a part of John Deere’s lean manufacturing processes.
• Developed documentation and trained other Customer Service Representatives in following procedures and processes of the various John Deere enterprise environments.
• Provided after hours (on call) support for shop floor systems and VIP Executives.
• Served as a primary resource during merger of John Deere Power Systems and John Deere Agriculture IT assets to John Deere Corporate IT infrastructure.

Green Bay, Wisconsin Area

• Designed, developed, and implemented systems to track product yields and usage to help improve efficiency and create product records to supply to the government in the event of a recall.
• Designed, developed and implemented Visual FoxPro data collection software and hardware to upgrade old DOS software systems.
• Responsible for investigating, pricing and purchasing of computer and data collection equipment.
• Implemented and administered security system, proximity card access system.
• Developed bilingual training materials and trained English and Spanish users to utilize data collection equipment to track product and manage inventory.
• Responsible for transition from Novell Groupwise 5 to IBM Domino Lotus Notes 6.5.