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David Koury is listed as Customer Operations Leader | Strategic and Hands-On Leader in Emerging Growth SaaS Technologies at Veriato, based in United States, United States, United States. AeroLeads shows a work email signal at avanan.com and a matched LinkedIn profile for David Koury.
David Koury previously worked as Global Head of Customer Success at Veriato and Director, Global Customer Support at Devo- Event Logging And Security Analytics. David Koury studied at Syracuse University.
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As a technology leader passionate about the customer experience, I strive to deliver strong global customer success and support for Cloud platforms and emerging solutions in rapid growth environments. Through redefining and restructuring support workflow and escalation process leading to significant reduction in average critical issue reduction time, I have successfully transitioned downward trending operations into market-leading ventures with forward-thinking products positively impacting client organizations. My approach to technical leadership is hands-on while overseeing and working across diverse global teams including Enterprise Architects, R&D Managers, SME’s, Business Solution Managers, Customer Product Managers, Development and QA teams. I’m dedicated to overseeing the highest levels of software design, development, integration and end to end delivery of Cloud and SaaS solutions while digging deep into delivery and support services to ensure optimization throughout the customer experience. My focus recently has been in driving the gold standard across SLA adherence, process improvement, and product support while directing diverse customer-facing teams. As a key member leading program development across global business growth and acquisitions in both startup and corporate environments, I have managed multi-million dollar budgets in a complex matrix environment.
Listed skills include Service Delivery, Nas, Product Management, Cross Functional Team Leadership, and 46 others.
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West Palm Beach, Florida, US
Led global post-sales Customer Operations and Support teams delivering a first-class customer experience for a cloud-native cybersecurity log analytics startup.
New York, NY, US
Spearheaded Customer Support and Success by leading global customer teams and influencing R&D / Engineering on product development for a SaaS email cybersecurity startup protecting data in the cloud.
Served as Director of Customer & Partner Support, Professional Services, and Global TS Community Management for a software-defined storage startup offering hybrid AWS S3 and multi-cloud SaaS solutions and on-premise for enterprise level clients.
Houston, Texas, US
Led implementation and execution of enterprise level customer-facing operations within Customer and Sustaining Engineering that supported critical escalations, field installations/upgrades, and sales revenue opportunities.
Billerica, MA, US
Oversaw all Technical Support and Customer Service operations for a startup Network Attach Storage (NAS) file system software company. Successfully transitioned overall support structure from IBRIX to HP through an acquisition.
Round Rock, Texas, US
Led global product support operations delivering storage solutions support for enterprise customers. Supervised daily management of technical support and services. Hired, trained, and professionally developed global teams.
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David Koury works for Veriato.
David Koury is listed as Customer Operations Leader | Strategic and Hands-On Leader in Emerging Growth SaaS Technologies at Veriato.
AeroLeads has found 2 work email signals at @avanan.com for David Koury at Veriato.
David Koury is based in United States, United States, United States while working with Veriato.
David Koury has worked for Veriato, Devo- Event Logging And Security Analytics, Avanan, The Cloud Security Platform, Scality, Inc., and Hewlett Packard Enterprise.
You can use AeroLeads to view verified contact signals for David Koury at Veriato, including work email, phone, and LinkedIn data when available.
David Koury studied at Syracuse University.
David Koury is listed with skills including Service Delivery, Nas, Product Management, Cross Functional Team Leadership, Process Improvement, Six Sigma, Virtualization, and Storage.
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