As a technology leader passionate about the customer experience, I strive to deliver strong global customer success and support for Cloud platforms and emerging solutions in rapid growth environments. Through redefining and restructuring support workflow and escalation process leading to significant reduction in average critical issue reduction time, I have successfully transitioned downward trending operations into market-leading ventures with forward-thinking products positively impacting client organizations. My approach to technical leadership is hands-on while overseeing and working across diverse global teams including Enterprise Architects, R&D Managers, SME’s, Business Solution Managers, Customer Product Managers, Development and QA teams. I’m dedicated to overseeing the highest levels of software design, development, integration and end to end delivery of Cloud and SaaS solutions while digging deep into delivery and support services to ensure optimization throughout the customer experience. My focus recently has been in driving the gold standard across SLA adherence, process improvement, and product support while directing diverse customer-facing teams. As a key member leading program development across global business growth and acquisitions in both startup and corporate environments, I have managed multi-million dollar budgets in a complex matrix environment.