David Koutník Email and Phone Number

Responsibility for achieving business results of the store. Setting up a sales strategy while maintaining full customer service and maximizing customer satisfaction. Ensuring the staffing and operation of the store. Responsibility for recruitment, training, development and coaching of the employee. Responsibility for the implementation and results of regular and extraordinary inventories. Material liability for all property and goods. 34 employees, daily turnover 700k CZK, monthly turnover 20 million CZK, annual turnover 250 million CZK.

Management and development of the client portfolioInvestment consulting

• Redesign of recruitment and induction process for Agents and Sales Force• New set up of the sales network structure and performance managment (Team model)• Revision of remuneration and recognition schemes• Close cooperation with Business owners and other departments leaders• Regular updates to Board of Directors• Member of the Gold team during COVID, crisis management of Sales network on operational daily basis for whole Czech Republic• Reporting to Sales and Service Director

• Direct team leadership of 11 Business Leaders, 55 Business relationship managers and 691 Sales representatives at 10 branches across whole Czech• Responsibility for performance of the business team within the region: leadership, motivation, development and performance support through the remote management of the Business Leaders group• Annual sales: 1 300 000 000 CZK• Portfolio size: 49.000 customers• Ensuring compliance with legislative & regulatory requirements as well as company values within managed business area • Sales strategy setting and business performance planning for all given KPIs delivery• Creating a strategy to improve customer service within managed business area, minimize customer complaints and ensure that all customer requests are properly managed withing requested time frame • Responsibility for personal safety • Reporting to Sales & Service Director

• Direct team leadership of 6 BRMs and 70 sales representatives• Responsible for delivery of a balanced range of business performance goals, including customer number growth and profit delivery with respect of Customer experience• Responsibility for motivation, development & training of the team, as well as daily performance support of BRM managers• Customer complaints management within the area• Annual sales: 187 900 000 CZK• Portfolio size: 7.800 customers• Reporting to Business Owner

•• Managing team of 12 Sales representatives • Recruitment, training, motivation, daily operational support and control of the team• Responsibility for business plan delivery (customer number, sales value and sales, collections, etc.)• Annual sales: 29 500 000CZK• Portfolio size 1500 customers• Reporting to Business Leader

• Responsibility for H&S and Fire protection rules compliance• Responsibility for safety rules updates, deployment and enforcement• Responsibility for regulator training of all employees• Responsibility for the guard service operations• Selection and purchase of all protective equipment• Fleet management• Reporting to Technical Director

responsibility for serviceability and fleet managementmanagement of pool cars

Responsibility for the division of work tasks on the line, its smooth operation andmeeting planned daily and weekly goals.

Organization of physical receipt of goods from other suppliers, preparation and distributionits further distributionShipping management