A reliable, flexible, self-motivated, and modest technical writer, trainer, and technology consultant. I blend a firm grasp of technology with clear and concise writing skills, common sense, and substantial experience in project and delivery management. My diverse technology-grounded experience allows me to translate complex concepts into easily understood user guides and materials that makes users’ jobs easier and lets them become more self-sufficient and productive, resulting in an enhanced user experience for clients, both internal and external. I have a confident, informal, collaborative style that produces better deliverables in shorter amounts of time, and in plain English.As a corollary to training and technical documentation, I have developed proposal responses for both commercial and government RFPs, collaborating with SMEs, graphic designers, marketing strategists, product management, and certified proposal managers to produce electronic reams of information on how the company’s full portfolio of products and services can map to a target solution.I’ve developed IT strategy and governance models for Federal clients, delivered comprehensive training, documentation, QA, and PMO services to state unemployment modernization projects. Specialties: Technical writing, materials development. IT strategy development and governance model design. Strong collaboration skills. Federal, state and local government domains, unemployment insurance, taxation, and compensation solutions. Solutions architecting, presentation skills, proposal, SOW, and contract development, financial management and administration of complex services projects.