I am an Information Technology professional with close to 10 years experience with application development and support in the public sector. I have a well-rounded skillset with experience working in every IT support tier; from front-line hardware support, to software troubleshooting, to application design and enhancement. My guiding principle in everything I do is my passion for customer support and satisfaction. I have a proven record of strong, reliable performance in the face of deadlines, concurrent demands and external pressures.As a manager, I believe in leading by example and keeping open channels of communication across the team. While a level of technical aptitude is important in IT, I also value effective interpersonal skills and approaching problems with a positive attitude and a willingness to learn.As a programmer, much my work has been in the Microsoft Windows environment supporting client-server applications. I work with technologies and languages such as SQL Server, vb.NET, C#, PowerBuilder, Azure DevOps, and Microsoft integration & reporting services. In recent years, my role has been technical lead and Scrum Master for major multi-year municipal systems upgrade projects involving a dedicated development team and multiple business areas. I have also led numerous application upgrade projects for both vendor-supported systems and in-house systems, including major database migrations, codebase upgrades and enhancements, and replacement of aging software with modern solutions. Outside work, I volunteer as a web administrator for several successful websites and online communities, working predominantly with LEMP stacks (Linux, NGINX, MySQL, PHP). Since 2023, I am the President of the Board of Directors for a non-profit summer camp for youth.