Builds strong sales and margin performance, as well as positive customer relationships through rigorous talent acquisition, enhancing employee trust through effective listening programs, and driving development. Improved attachment and credit performance while controlling labor expenses. Drives continuous change management.

Worked with small to mid-sized non-profit organizations to identify their purpose, diagnose opportunities to drive performance and focus, and create plans to meet the organization's mission. Facilitated change management strategies.

Re-established employee trust and commitment through strong people focuses. Automated labor scheduling and payroll processing. Reduced third party complaints by addressing employee concerns, improving recruiting strategies and providing leadership coaching.

Improved sales and profit through effective talent acquisition; employee development; payroll management; and leadership coaching. Named Employer of the Year for creating a partnership with the Abilities Center to employ persons with disabilities.