David Kumar Email & Phone Number

Goa, India

Chennai, Tamil Nadu, India

• On-site support representative for Hitachi Energy, JLL, Nokia, Signify and Pegatron projects in Chennai.• Responsible for managing IT asset management maintain accurate records of all IT assets, including hardware, software, and related equipment.• Coordinate with IT department to ensure compliance with IT asset management policies.• Collaborating with other departments, including Hardware Asset Management (HAM), Global Network Operations Center (GNOC), Service Desk, and vendor management.• Provide technical support, resolving hardware, software, and network-related issues for end-users.• Utilized Service Now ticketing tool to efficiently manage daily operations, including the assignment of hardware, reporting and resolution of issues, as well as conducting audits and uploading audit reports. • Assist in the development and implementation of IT policies and procedures.• Facilitated the on boarding process for new users by collaborating with the People's Lead team, Talent Acquisition (TA), and Advisors. Delivered comprehensive training sessions on IT systems and hardware usage to ensure seamless integration for new team members.• Provided regular project updates to Head Office for assigned projects, such as LCR, by submitting weekly progress reports to the Cluster Head in charge.

Chennai, Tamil Nadu, India

Working on projects related to server maintenance hardware replacement setting up MPLS, implementing & deployment installing hardware and software and configuring and setting up devices like printers, desktop and laptops.

Chennai, Tamil Nadu, India

Coordinating the entire order execution right from receipt of order to dispatch of product modifying products based on client feedback and product performance. Selecting and negotiating with vendors to agree on best price, quality and due date. Sending requests for estimation to printers and follow up on the product making sure that the client is satisfied with the product delivered.

Paris Area, France

Fixing and configuring traffic counter sensors, working on projects related to CISCO Server hardware replacement setting up MPLS, hardware & software imstallation.

Paris Area, France

Teaching Maternal and elementary school kids Basic English.

Paris, Île-De-France, France

Audited multiple supper markets like casino hyper complete, Leclerc, Auchan,Carrefour, Leroy Merlin, Galeries Lafayette as a member we provide them the amount of product in store and what products to be fulfilled on monthly basis.

Chennai Area, India

• Providing assistance, to Software’s, Virtual Desktop (VDI) and Blackberry.• Building virtual desktop using VM Ware, V Sphere and providing access to end users RDP or Citrix Zen desktop. • Coordinate a bridge with various support groups if there is a business impact with an application suspected and ensure that the applications are up in running.• Create new user or modify user access on specific OUs based on the request type in Active Directory.• Coordinate new user access and system setup with various support groups, profile creation for end users.• Creation of mailboxes and distribution lists in MS Exchange.• Setting up new Blackberry enterprise account, providing assistance if emails are not synchronized and updating software missing in blackberry using BES Server.• Document, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of all installed hardware and software.• Use support tools (Dame Ware, RDP, Net meeting, IBM Lotus Sametime Connect) to diagnose end user issue.• Perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds.• Provide technical guidance and consult with vendors and other system support units to identify and resolve client issue.• Follow up on specific enquiries to ensure client satisfaction. Taking ownership and responsibility for multiple issue and update when the issue is resolved.

Bengaluru Area, India

• Provided assistance on Laptop, Desktop & Wireless for enterprise users.• From inbound calls moved through Internal job position (IJP) as a Resolution expert L2 (REX)• Calling back enterprise users if the issue is not resolved by L1 Technician.• Has a Case Admin, checking the Line of Business (LOB) sending Technician feedback if required, also assigning call back to REX for follow up.• From Case Admin moved through internal job position (IJP) as a Dispatcher, where Engineer’s call in if they are not able to fix the system after replacing the parts sent by Technician and provide Technician feedback, also approving dispatches sent to user.• Monitoring Engineer Call Taking (EOS) queue using Avaya CMS supervisor tool and providing breaks when required.• Sending daily report, like Call’s taken, Average Call handled time (AHT) login, logout time, scheduling shifts for Engineer Call Taking (EOS), was handling a team of 15 associates. • Also ensuring team meets the service levels on a regular basis. Coordinating with other team leads ensuring we meet the requirement client has provided us.

Master Of Business Administration (M.B.A.), International Business/Trade/Commerce

Have completed my Masters and looking for an internship or a full time job in Paris.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Educated as a Business Administrator.

Printing Technology, Graphic Design

Learning about designing, about different papers used, printing and binding.