ICG O&T Control and Reporting - Business Management Office• Created Global Real Estate Council to identify savings opportunities across three regions• Designed and implemented new Monthly Financial Packages to streamline reporting• Developed Resource and Location Strategy and weekly Headcount reporting integration to reduce manual intervention with monthly forecasting• Facilitated in-house personal strength trainings through DISC self-assessment review sessions

ICG O&T Control and Reporting - Business Management Office• Voted by peers to lead the Operations Management Program Analyst Steering Committee• Enhanced Productivity Program reporting through MS Access integration with Headcount Database• Coordinated Real Estate for Control & Reporting globally including multiple New York City Area moves• Managed the compilation of both Transformation Program and Productivity Program updates for monthly Steering Committee meetings with Senior Management• Maintained transparency and governance around the organization’s financials including assisting in the generation of bi-weekly Full Year Forecasts and Monthly Financial Packages• Aided in the planning, organization, and communication of People Strategy events

Finance Desk Middle Office• Automated processes utilizing MS Excel and Outlook macros for Smith Barney Shorts, Risk Treasury Repo Trades, Discount Window withdrawals, and the Fed Sec Lending operation• Responsible for the matching and time sensitive processing of Tri-party trades on a $60 billion portfolio to maintain the firm’s compliance with Tri-Party Reform • Implemented a procedural shift to institute Middle Office as the main point of contact for all Corporate and Emerging Market trade processing issues resulting in a tenfold decrease in broker issues as well as a quicker resolution of fails and an increase in trader efficiency• Gained a financial perspective by rotating desks that covered multiple products, including Treasuries, Agencies, Interest Rate Swaps, and Emerging Markets trading

Operations Controls and Reporting - Tactical Solutions Team• Earned a "Quality Excellence Award" for framework development and Citi cash account population data centralization efforts for client presentation to Citi's Board of Directors • Coordinated the implementation of a new Allocations model for Operations Controls & Reporting and subsequently managed reporting• Led the creation of SharePoint sites to assist in data centralization efforts• Organized and initiated Chief Administrative Office Headcount Reporting reengineering through MS Access queries

IT Risk Management - Technology Quality Management• Produced detailed Excel reports for the Technology and Operations Quality Review Process• Developed SharePoint sites for multiple teams to make information readily available to all team members as well as to aid in the initial review process for Quality Control• Assisted in quarterly CitiStars process

IT Risk Management - Technology Quality Management• Examined and compiled company wide outage reports • Analyzed outages and created an in-depth severity index