David Kuo Email & Phone Number

Walnut, Ca, Us

4570 E. Eisenhower Anaheim, Ca 92807

Company Tech Support; Corporate Office IT Support; Pre-Sales Support (product application & network design validations); Post-Sales support (product & technology technical training); Government Contract Projects (validate company product conformance to government Spec/Bids); Technical Writing (Write company switch user manual); Interface with Key Account Customers (replicate and resolve Key Account Customer issues) Designed and completed corporate IPSec VPN setup. Helped to… Show more Company Tech Support; Corporate Office IT Support; Pre-Sales Support (product application & network design validations); Post-Sales support (product & technology technical training); Government Contract Projects (validate company product conformance to government Spec/Bids); Technical Writing (Write company switch user manual); Interface with Key Account Customers (replicate and resolve Key Account Customer issues) Designed and completed corporate IPSec VPN setup. Helped to complete the Company Switch Manual for the following sections: STP/RSTP/MSTP; IGMP; VLAN; ACL; UDLD; GMRP; GVRP; DHCP Produced Company training materials for the technical training of resellers for the following subjects: RSTP; Ethernet. Helped to setup and troubleshoot corporate phone system: inside punch down block wiring, PBX System, Voice Processing System (Voice Mail). Resolved long standing Key Account Traffic Network issues for the following cities’ DOT (Department Of Transportation) in California: Corona, Fountain Valley, Santa Ana, Garden Grove, Santa Clarita. Also for Massachusetts DOT, Albuquerque NM DOT, and NJ DOT. Designed and implemented a 50 switch Ethernet network and helped to resolve multiple optical fiber implementation issues for the Anaheim Water Utility’s SCADA System in California. Analyzed and resolved a RSTP issue on a 36 switch RSTP network for an integrator (Intelligent Systems & Controls Contractors, Inc.) Show less

1130 North Miller Street, Anaheim, Ca 92806

Interface with Key Account Customers (replicate and resolve Key Account Customer issues); Product Testing (company product testing for customer evaluation); Plugfest Attendance (testing company products with other vendor products at multi-vendor interoperability testing events for TR-69, VDSL, and HomePlug standards); OEM Project Support (resolve issues with OEM customers for ADSL/VDSL DSLAMs, WiMAX CPEs); Company Product Certifications (worked on getting the company’s ADSL CPEs certified with… Show more Interface with Key Account Customers (replicate and resolve Key Account Customer issues); Product Testing (company product testing for customer evaluation); Plugfest Attendance (testing company products with other vendor products at multi-vendor interoperability testing events for TR-69, VDSL, and HomePlug standards); OEM Project Support (resolve issues with OEM customers for ADSL/VDSL DSLAMs, WiMAX CPEs); Company Product Certifications (worked on getting the company’s ADSL CPEs certified with the various different ADSL standard CPE certifications (TR-67, TR-069), and on getting certified with the other various prestigious Telecommunications corporations such as Pioneer, Adtran, Calix, Occam, CentryTel, and Motive); Testing Procedure Implementation (provide the necessary electronic files, information, and procedures to the Operations Department for product testing and product customization and firmware upgrade). Helped to resolve company’s PLC (Power Line Communication) product line issues. Helped to resolve company’s OEM ADSL CPE Key Account ADSL interoperability issues. Helped to resolve company’s OEM ADSL CPE Key Account DSL bonding issues. Helped to resolve company’s OEM ADSL DSALM Key Account interoperability issues. Helped to resolve company’s OEM VDSL DSLAM Key Account interoperability issues. Helped to resolve company’s OEM WiMAX Key Account (Sprint/ClearWire) interoperability issues Worked on company’s SNMP client overlay product issues. Attended two annual TR-069 Plugfests at UNH on behalf of company. Attended the HomePlug Plugfest on behalf of the company. Help to troubleshoot company product’s MIB issues. Work on company’s WiMAX product line with potential and current customers. Work on company product’s Digital Certificate issues. Show less

11029 W. Colonial Dr., Ocoee, Fl 34761

Responsible for the initial set up of all the company requirements in the IT department, including complete point-of-sale system, for the grand opening of a unique one-of-kind concept superstore. Installed and configured a single Windows 2000 Domain network on multiple Microsoft Small Business Server (DNS, DHCP, file servers, Domain controllers) Installed and configured a Microsoft SQL 2000 Server to support company ERP software (Icode Everest) Wrote multiple SQL 2000 DTS… Show more Responsible for the initial set up of all the company requirements in the IT department, including complete point-of-sale system, for the grand opening of a unique one-of-kind concept superstore. Installed and configured a single Windows 2000 Domain network on multiple Microsoft Small Business Server (DNS, DHCP, file servers, Domain controllers) Installed and configured a Microsoft SQL 2000 Server to support company ERP software (Icode Everest) Wrote multiple SQL 2000 DTS packages for the extraction, transformation, and the importation of over 6,000 products into company ERP database. Wrote a Transact-SQL program to complete the UPC-12 codes that are missing the checksum digit. Show less