i) Processing expedited payroll requests for eligible employees by verifying eligibility, calculating on-demand pay based on worked hours or earned wages, and ensuring timely fund disbursement through appropriate channels.ii) Maintaining accurate records of on-demand payroll transactions for reconciliation and reporting purposes.iii) Assisting with the expense management process by reviewing and approving employee expense reports, verifying expense details against company policies, and ensuring proper categorization for reimbursement.iv) Processing and integrating healthcare data into the payroll system which involves data received from health insurance providers, benefit administrators, or employee enrollment platforms.v) Ensuring the accuracy and completeness of healthcare data for payroll deductions and benefits administration.vi) Assisting with employee registrations for various benefits programs (health insurance, retirement plans, etc.) which involves collecting necessary enrollment information, processing enrollment requests within the payroll system, and ensuring proper communication with benefit providers.vii) Reviewing and approving payslips for employees in a timely and accurate manner. viii)Distributing payslips electronically or through secure portals for employee access.ix) Resolving and providing solutions to escalated User issues on Zendesk and Jira

Running and Managing a Dairy farm

• Manage the onboarding process of new corporate partners, coordinating with the Sales team for a seamless handover.• Initiate contact with the respective System Administrators/HR/Finance contacts to ensure all required onboarding documentation has either been provided or is available to upload on the Partner portal.• Possess a proven expertise of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform.• Educate champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our products across their organisation.• Confirm accuracy of all documentation, ensuring Power receives the required KYC/KYB documents, including any additional supporting paperwork and that the agreements are correctly filled in, signed and stamped where stated.• Schedule and conduct all partner portal trainings, staff trainings and user activations in a timely and efficient manner that allows for the maximization of each of these steps.• Guide new users through a systematic activation process that is comprehensive yet easy to follow across all skill levels.• Serve as the day-to-day contact for assigned accounts, building trust and rapport, providing support, problem-solving and identifying areas of opportunity.• Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform.• Collaborate and/or strategize with other team members to provide a consultative approach to help meet customers at their point of need and consistently resolve issues.• Contribute to initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores.• Work cross-functionally with the Sales and Marketing teams to foster a strong customer centric culture of information sharing, collaboration, unified objectives and integrity.

Zepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible. Our brands currently send from 50 to 130 countries, operate in more than 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.On the sending side our brands are 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, our brands offer a wide range of options including bank deposit, cash collection, mobile airtime top-up and mobile money.www.zepzpay.com

- Verify, clear or block users- Keep fraudsters off the system- Assist new users in registration- Refunds and reversals- Limit and ID reviews

● Identify patterns in user feedback and translate those into suggestions for improving our user experience.● Handling support services from initiation to closure● Quickly identify major issues affecting a number of users and be an advocate for having them addressed swiftly.● Flagging notorious support cases and escalating them appropriately;● Championing effective closure of support issues;● Participating in in-house training sessions and team meetings● Handling any extra tasks assigned by management