As an IT Analyst at Thein Systems, I have developed a comprehensive skills set in IT infrastructure management and support. During my tenure, I have become proficient in utilizing ServiceNow for effective IT service management and incident resolution. My responsibilities included managing Active Directory, which involved handling user account and security groups. I oversaw the computer network, ensuring its stability and security, and provided technical support for end-user devices, troubleshooting various hardware and software issues. Additionally, I performed administrative tasks on Windows 11, leveraging both graphical interface and command line tools, and managed the Office 365 suite, ensuring seamless integration and functionality for all users. This role has significantly enhanced my abilities in IT administration and support, contributing to a more efficient IT environment at Thein Systems.

In the early stages of my professional journey, my primary responsibility revolved around attending to customers and fulfilling their requests. However, as time progressed, I proactively diversified my skill set and embarked on manual testing endeavors. On a daily basis, I diligently worked with Docker and Linux, acquiring a comprehensive understanding of their functionalities. Additionally, I dedicated myself to improving the utilization of Postman, ElasticSQL - Kibana, and SQLCipher, further enhancing my proficiency in these technologies.