David L. Email & Phone Number

Phoenix, Az, Estados Unidos

As a business operations analyst, I work with manager and executive level support for customers troubleshooting complex support tickets using server and device logs and working with internal developers towards a solution.Additional responsibilities within Business Ops includes being a reporting analyst where I handle custom reporting for internal and customer use. Using visual studio with Azure Devops to develop and maintain existing reporting using SQL Server and SSRS.Corporate trainer entails training customers on Apriva’s systems to accommodate their business and manage their integrations with Apriva.

Phoenix, Az, Estados Unidos

Using SQL Server, SSRS, and Visual Studio to create reports for internal and client use.Additional responsibilities include handling technical escalations from the Customer Contact Center by referencing system logs and preforming advance troubleshooting steps to resolve or routing to the appropriate team to resolve the issue. Working with the developers to ensure releases are functional and ensure updates do not negatively impact customers

Phoenix, Arizona

Technical support through inbound calls and emails supporting a wide variety of products such as mobile apps, credit card terminals, and vending hardware.

Phoenix, Az, United States

IT consulting firm working with both residential and business customers to accommodate all IT needs.

Phoenix, Arizona

Online retail business that specializes in consumer electronics on the online marketplace eBay.

Phoenix, Arizona