Led the blended Agile testing team, responsible for reviewing and testing data visualization objects for Global BI deployment in a secure federal site. Tested all layers of systems including component/content deployment, server configuration, troubleshooting, validation of source data acquisition as well as confirmation of final report content. Performed installation, documentation review, data validation, and testing encompassing ETL definitions in Business Objects Data Services, as well as OS scripts and Control-M streams to automate execution. Contributed to configuration, maintenance, and access validation for a multi-server environment using data sourced from multiple Oracle accounting workflow. Performed testing of automation jobs to process arriving files in FTP file drops, and associated ETL execution. Installed, tested, and validated HANA models with calculation views and in-memory column stores which with ETL components allow complex visualization and analysis of financial data for enterprise reporting, workflow, etc. Tasked with the installation, testing, and design review of the Business Objects Reporting-based solutions built on the HANA models before deployment, as well as review accompanying documentation. Performed regression and performance testing in the environment to confirm that all aspects of Report layout, content, and final performance met expectations in a production-like operating environment. Evaluated automated job results through detailed log review, status consoles, and preliminary reports. Worked as a SCRUM team member using an adapted form of Agile methodology under JIRA and HP AQM.

Managed infrastructure for a staff of 150 as well as a datacenter hosted online service publishing an ERP solution via RDP offering serving in excess of 3000 users. Responsible for preparing, installing, monitoring and supporting complex configurations under all versions of Windows Server, Windows desktop and SQL Server present in the Latin Market, assured systems were protected by backups, performing tests and restoring materials when damaged. Responsibilities included programming scripts using VBScript and PowerShell and creating scheduled jobs to automate backups, transfer and summarize usage information, as well as monitor key metrics to predict failures. Monitored overall health out with Ipswitch Whatsup. Migrated 30 servers into a Hyper-V Cluster based on HPE DL560 servers with HPE MSA SAN, primarily through P2V leaving a limited number of direct installations. Consolidated multiple callCenter servers and public website onto two ESXi servers. Modernized RDP replacing generic servers with HPE DL360s to improve stability and remote management. Software limitations prevented dense virtualization, so RDS service remained on 40+ Hyper-V hosts each housing 2-3 VMs with dedicated RDS and ERP installations, with 12 systems for SQL Server, and three Doubletake repositories. Service was moved to imaging based deployment of fully configured Hyper-V hosts with partially configured VMs and doubled in size. Monitored and maintained performance, handled software updates, security testing, and performed repairs as needed. Maintained climate controlled server room, UPS systems and single diesel generator. Network spanning two buildings, 15 switches, with telephony on Mitel 3300 with Analog and VoIP sets. Configured and supported versions of Windows from XP/2003 through Windows 10/Server 2016, and versions of SQL server from 2005-2018. Provided advanced support for staff, developers, and technical support personnel, as well as advanced diagnosis and troubleshooting for clients.

Responsible for planning, budgeting, and implementing a office computing infrastructure for a staff of approximately 110 people in a single site. Implemented policies for network systems with the assistance of the IT staff under my supervision. Acted as SQL DBA and primary internal report and stored procedure programmer using Oracle, Cognos, Crystal and Microsoft toolsets. Supervised IT staff, at its peak the IT staff consisted of six, an IT tech, a trainer, and four data management staffers responsible for surveying and maintenance of AMS data. Directed IT purchasing, budgeting, and assisted with strategic planning. Initially NLC had a VAX/VMS with a dated Novell network, an SMTP NLM, and a static website on FreeBSD. VAX based database was migrated to a TIMSS/Oracle 8i AMS system, and several years later I directed a product selection process with executive staff and migrated AMS data and operations to Avectra’s netForum. Migrated website into a CMS based on Cold Fusion and later to a hosted dotNet based CMS. Programmed tools and scripts to migrate AMS data and integrate AMS with the website and several outside vendors through a datamart and scheduled FTP push/pull. Email was migrated to MS Exchange 2000/3/10 and finally moved to a hosted Exchange email provider. Supported a Nortel phone system and conducted product selection for a VoIP based phone system to replace it, selecting a hosted VoIP provider and a system based on Cisco phones, dedicated Cisco routers and dual T-1s for voice traffic. Deployed multiple sets of servers and workstations on a phased schedule using a variety of imaging tools including open source tools MS Tools, as well as the Altiris DMS toolset. On departure servers were based on Microsoft platforms/tools including Windows server 2008 R2, Microsoft IIS, Exchange, SQL server, and MS SQL reports. Most servers virtualized under VMWare ESX 3.5. Website, Email and VoIP phones were fully hosted, and a plan was being developed for hosting AMS.

Provide technical and Administrative support for a key office of a large multinational Law Firm with offices in Chicago, Berlin, London, Los Angeles, Etc. Install and configure hardware and software for servers and workstations in a Novell Netware 3.1x/TPC environment. Provide support and perform network administration for an office with over 160 users. Manage service contracts and order relevant equipment and software. Supervise assistant administrator and other office support staff and provide advanced one on one training as needed on the use of Word Perfect Lotus 1.2.3, SoftSolutions document management, Lotus Organizer, CC:Mail and other tools.

Inside PC support specialist. Work configuring, and carrying out module level repairs on several brands of computer equipment and peripherals including Hewlett Packard, IBM, and others. Install hardware and software, provide in-house recommendations for equipment purchasing, user training, and third party services. Assist in resolving printing compatibility problems with existing MASS-11 installation and new printers as installed. Assistant operator for VAX/VMS based system and an HPUX based accounting system. Evaluated and proposed network solutions to augment and replace minicomputers, but migration schedule was not set until after my departure. During project planning evaluated products including several document management systems, MS Office, as well as time and billing systems. Final recommendations were based on Novell servers, Lotus tools, SoftSolutions document management, and WordPerfect Office. Assisted Paralegals and Partners in the development and analysis of spreadsheet models based on Lotus, 20/20 and Baler. Programmed several utilities for file conversion, internal inventory control, and storage tracking based on Dbase and Pascal. Install, test, and replace cables for terminals and network workstations based on CAT-5 cables. Maintained an internal inventory of parts and supplies and provided advice and planning for overall system growth.

Supporting and advising Government clients (end users and managers) with all facets of software and hardware usage, configuration, and installation for IT products from several enterprise vendors listed on GSA schedule. Specialties in the areas of hardware troubleshooting and installation, Connectivity products from Novell, 3-Com. Microsoft, IBM, Banyan and others as well as providing support for software products covering the full range of office software (Word Processors, Spreadheets, Databases, etc.), Programming products (Dbase, Clipper, Turbo Pascal, and MASM), and Multi User or Multi Tasking operating environments including Windows, OS/2, Xenix, SCO ODT, and IBM AIX. Attended trade shows and provided technical assistance and booth setup. Spent several months working in systems integration department, and assisted networking department with several field installations. Configured, installed and maintained a laboratory network for support purposes. Attended vendor certification training for Oracle, Dbase, and Novell networking products. Attended vendor training for IBM and Compaq computers as well as several lines of network products and operating systems.

Perform component level repairs on several brands of computer systems, peripherals and printers. Work with and without supervision and handle cash as required. Trained and certified to troubleshoot and repair equipment from Zenith, Epson, IBM, Apple, Hewlett Packard, Panasonic, and others. Reprogrammed 6809 based assembly language based disk controller and designed an add-on PCB to retrofit FM disk controller with MFM capabilities for expanded storage.