• Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions) • Manages and resolves complex employee relations issues such as employee complaints, harassment allegations and civil rights complaints. Conducts effective, thorough and objective investigations.• Administers various human resource plans and procedures for all hourly personnel, provides HR policy guidance and interpretation• Assists in the development and implementation of personnel policies and procedures; participates in developing department goals, objectives and systems• Partners with management and employees to improve work relationships, build morale, increase productivity and retention by participating in production and communication meetings.• Leads efforts to effectively source, screen and recommend candidates for entry-level, professional, technical and maintenance job openings; conducts new employee orientation.• Recruits, interviews, tests, and selects employees to fill vacant positions. Administers the hiring process including preparing job descriptions, obtaining management approvals for positions, posting as necessary, conducting background/reference checks, and preparing offer letters.• Ensures compliance with all legal and regulatory compliance agencies as they relate to labor, wage and hour, safety, environmental and employment laws; actively support the corporation's commitment to Affirmative Action

• Recruits, interviews, tests, and selects employees to fill vacant positions. Administers the hiring process including preparing job descriptions, obtaining management approvals for positions, posting as necessary, conducting background/reference checks, and preparing offer letters. • Ensures departments are fully supported in hiring and onboarding process including but not limited to, employee authorization forms, coordinating new hire IT needs, workstation setup, and system updates among other tasks.• Maintains accurate, up-to-date computerized and paper records of all transactions including salary and organizational changes, benefit enrollments, performance reviews, compliance issues, etc.• Serves as initial point of contact for employee relations issues; investigates and resolves employee complaints on a timely basis; coordinates investigations with managers, and upper management as needed; communicates with the union on employee issues as needed, and responds to union information requests. Notifies Human Resources Manager of all employee relations issues and assists in carrying out any employee relations initiatives.• Assists in administering benefits programs such as health, vacation, sick leave, and leaves of absence. Coordination includes handling enrollment/termination, COBRA administration, FMLA administration, correspondence with the various carriers, conducting periodic audits, updates and testing functions, and providing updated census information as requested• Ensures all sites comply with state, federal and local requirements including but not limited to employment policies and procedures, compensation and benefits, employee relations issues, Workers Compensation, Employment posting requirements, and other recordkeeping• Advises employees/staff on labor related issues, benefits, leave of absence, performance management, misconduct and terminations

• Cultivated instant rapport, built, and maintained key client relationships to successfully sell vehicles valued from $10K up to $74K• Developed sales strategies and sets challenging personal sales goals to ensure peak performance• Maximized sales by regularly connecting with well-established clients and building relationships with prospective customers; promote new products and remains informed of sales • Utilized client-centric approach to assess client needs and demonstrate how product's features, functions, and benefits meet customer’s needs• Ensured optimal experience for each client from initial meeting through final delivery• Consistently monitored inventory levels and in-stock products. Remain abreast of cutting-edge and emerging industry trend• Maintained Nissan Certifications on 21 vehicles validating knowledge, skills, and ability via the Nissan Academy• Obtained 3 Sales Certifications through award winning Grant Cardone’s Sales Training University

• Analyzed staffing needs and created effective solutions resulting in maximized efficiency • Advised employees/staff on labor related issues, benefits, leave of absence, performance management, misconduct and terminations• Directed human resource functions including recruiting, hiring practices, benefits, and compensation• Maintained oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws• Utilized system databases such as Kronos and Peoplesoft to update records and maintain employee information• Responsible for pay period close out using Kronos to include historical edits, vacation, and holiday pay• Effectively managed overall Human Resources department for over 175 permanent employees, including seasonal and temporary associates• Introduced new recruiting and hiring strategies and tactics that effectively increased the annual results of the Employee Opinion Survey by 8 points ranking third in a 14 store market• Protected the company from lawsuits by handling disciplinary actions up to and including terminations using sound employment law practice; represented company as the liaison during EEOC claims and unemployment hearings.

• Flawlessly maintained and monitored individuals records for more than 150 people • Ensured individual records are current and up to date in accordance with military regulations• Conducted training of human resources objectives to department NCO (Non-Commissioned Officer) to include compliance training, policy and procedures training and file management• Acted as mentor and supervisor to lower enlisted S-1 staff to develop all aspects of Human Resources and S-1 functional operations and interpersonal expertiseMILITARY EDUCTION Graduate of Warrior Leadership Course- Commandants List Recipient  Graduate of BNCOC (Basic Non-Commissioned Officers Course for 42A (Human Resources Specialist) Graduate of ANCOC (Advanced Non-Commissioned Officers Course for 42A (Human Resources Specialist) Graduate of ABIC (Army Basic Instructors Course and SGL (Small Group Leader) maintains instructor qualification

• Conducted extensive analysis of existing HR organization and developed business plan to restructure department to increase productivity through services, programs and operations• Analyzed staffing needs and created effective solutions that resulted in maximized efficiency• Advised employees/staff on labor related issues, benefits, leave of absence, performance management, misconduct and terminations• Directed human resource functions including recruiting, hiring practices, benefits, and compensation• Maintained oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures for 300 employees in accordance with state and federal laws• Established training programs for staff in regard to all aspects of workplace performance and professional development• Maintained employee personnel files for over 300 employees ensuring proper documentation is current according to company policy• Initiated hiring process of prospective recruits and applicants using authorized HR systems for the purpose of substantiating background checks, criminal history and employment verifications

• Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service standards of excellent customer service• Created domestic and international travel arrangements for clients SSA, IRS, DOD etc. to include air, hotel, rail, and ground transportation• Strong working knowledge and understanding of international pricing rules and procedures• Supported 25 various government accounts to include DTS bookings Profiled in the May 28 2007 edition of worldwide Travel Agent magazine as agent of the week• Performs duties in the Emergency Response Team which was recognized as the CWT/SatoTravel Military & Government Peak Performer in 2008-2009