Managed, mentored, developed, and directed a team of up to 22 Managers and more than 200 indirect employees that met or exceeded budgeted targets. Conducted in-store visits and audited merchandise and sales and safety records that ensured in compliance with organizational initiatives. Recruited, interviewed, and hired highly qualified employees and coached management team with effective Leadership skills that increased employee retention. Facilitated Leadership training and directed managers with operations management, scheduling, and keys to exceptional customer service that effectively increased managerial skills. Conducted performance management, including performance appraisals, succession planning and corrective action plans to ensure policy and procedure guidelines upheld. Managed elevated customer service concerns and resolved issues that increased customer retention and satisfaction rates. Analyzed labor expenses and adjusted budget expenditures that reduced overhead expenses. Implemented Quality Control and Assurance Programs and managed on-site audits that improved brand integrity. Created, planned, and managed extraordinary events that promoted brand awareness and increased gross margin sales. Partnered with human Resources management and developed hiring plans, annual competitive compensation analysis and training content to support high employee morale. Developed and mentored store leadership teams within Northern CA market, which led to meeting or exceeding budgeted targets year after year. Analyzed budget and managed controllable and labor expenses that reduced budget expenditures. Planning Program and coached and directed 4 Executive Leaders, 5 Perishable Coordinators, 3 Product Coordinators, 25 Field Associates, 51 Store Managers and 125 Assistant Store Managers. Developed and implemented operational strategies, including shrink reduction and labor efficiencies that successfully achieved organizationally.

 Managed, mentored, developed, and directed a team of up to 22 Managers and more than 200 indirect employees that met or exceeded budgeted targets. Conducted in-store visits and audited merchandise and sales and safety records to ensure in compliance with organizational initiatives. Developed sales and marketing strategies and implemented customized promotional programs that achieved monthly financial and customer-service goals. Recruited, interviewed, and hired highly qualified employees and coached management team with effective Leadership skills that increased employee retention. Developed and implemented employee and management KPI metrics and executed strategies that increased sales performance. Collaborated with Human Resources Managers and developed performance metrics, competitive compensation analysis and succession planning that achieved high employee morale. Facilitated Leadership training and directed managers with operations management, scheduling, and keys to exceptional customer service that effectively increased managerial skills. Conducted performance management, including performance appraisals, succession planning and corrective action plans to ensure policy and procedure guidelines upheld. Managed elevated customer service concerns and resolved issues that increased customer retention and satisfaction rates. Analyzed labor expenses and adjusted budget which reduced expenditures down to meet or exceed budgeted targets period. Implemented Quality Control and Assurance Programs and managed on-site audits to improve brand integrity. Created, planned, and managed extraordinary events that promoted brand awareness and increased customer purchases

Recognized Brand Ambassador and #1 Customer satisfaction and Clean and efficient plant operations. Mentored, directed, and developed up to 22 Team Leaders and Assistant Team Leaders and managed global and regional programs that ensured initiatives were fully achieved. Analyzed financial and operational KPI’s and coached and guided Team Leaders with strategies that ensured departmental goals were fully achieved. Reviewed Store Process Reports and SOP’s and guided Team Leaders with protocols that effectively supported process improvement and programs. Audited store processes and safety procedures and trained all Leaders with policies and procedures that ensured procedural guidelines upheld. Developed and implemented store performance standards and directed team leaders and members with initiatives that supported operational standard initiatives. Facilitated product knowledge training and guided team leaders that supported regional goals. Partnered with team leaders and managed departmental display branding, hiring processes, and time and attendance schedules that fully supported thirty three store grand openings. Conducted in-store inspections and monitored operations that supported Whole Body divisional goals. Researched health food chain merchandise pricing and performed cost analysis trends and retail site surveys that ensured Whole Body division competitive throughout region. Award Recipient: Outstanding Merchandising, Food Safety, Clean Store Operations, and Top customer and team member engagement.

• Built and cultivated vendor relationships and coordinated distribution schedules and deliveries that ensured promotional merchandise received within strict time demands.