Gradient Blue - Cycling & Adventure Tours

Owner of one of the largest independent bicycle sales and service businesses in Melbourne's eastern suburbs.

Transform a large Energy and Utilities account by identifying and addressing contractual and delivery issues impacting profitability and business performance

Responsible for managing 800 to 1000+ business, technical and project management resource capability to ensure a strong and agile workforce able to meet the demands of client delivery. Delivery encompassed systems integration projects and managed services covering small to large clients across all industry sectors. Responsible for conducting and participating in multiple account delivery reviews to improve the client experience and account profitability through delivery and process improvements. Accountable for transforming the AMS business operations team through to enable AMS to meet its objectives and commitments.

Develop and lead a program to deliver revenue growth in client accounts, to meet/exceed the AMS revenue plan for Australia/New Zealand

Created governance and cadence for delivery of contracted services and operational management for Application Management Services (AMS) account.

Develop and lead a program to deliver revenue growth in client accounts in order to achieve the AMS revenue plan across A/NZ.

Lead and manage Energy and Utilities and Financial Services client accounts to drive revenue, profitability and delivery against contractual commitments for AS Southern Region (VIC, SA, WA).

Led and managed the delivery team for the AMS component of a managed services of a large Telecommunications client account.