David L. Roberts Email and Phone Number
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As a results-focused IT strategist and digital transformation expert, I bridge the gap between technology and business. By balancing clear communication, transparency, accountability, and ethical integrity, I build consensus between senior enterprise leaders and board-level executives for innovative transformation.“David has been recognized as a 2024 Large Corporate Finalist by the Dallas CIO ORBIE Awards for his outstanding leadership, management effectiveness, and business value created through technology innovation as CIO at CiCi's.” – Kayla Privett, Executive Director at Inspire Leadership NetworkWhen a cyber threat targeted the company’s mail servers, I leveraged my experience to maneuver, manage, and miti-gate challenges, minimizing interruption of daily business.Crucial to navigating our response to the cyber breach involved a strong leadership team to change and adapt – to go through a digital metamorphosis. The constant cascading flow of issues required a nimbleness to manage unrecognized activities, and confidence in making rapid decisions that held long-term implications to protect all data.In tandem with maneuvering through the threat for the first four to six weeks, we developed a comprehensive long-term plan to fortify our cyber defenses and safeguard against future breaches.The non-stop decision-making demanded when blindsided by a data breach is unlike the gradual process of planning and executing long-term technology transformations.We overhauled and modified our entire enterprise, involving a comprehensive corporate infrastructure migration, completed cloud ERP migration to Microsoft Dynamics 365 Business Central (BC 365) for our distribution company, and implemented a new network and restaurant system (back office and point of sale (POS)) in 300+ restaurants sim-ultaneously, in 16 months.The result of the enhanced operational efficiency and strengthened cybersecurity posture is a cost savings of ~$5MM. • Drove 5%-10% incremental company-wide sales growth by bridging business and technology• Elevated IT team performance on a $400MM annual revenue scale by emphasizing inclusion, empathy, digital metamorphosis, and accountability• Led digital transformation initiatives that achieved double-digit sales growth, contributing to operational improvements• Championed AI initiatives; created proprietary search systems and optimized routes using triangulation techniquesI’m open to a conversation to explore strategic digital transformation solutions in our ever-changing technology space.
Cicis
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Chief Information Officer, Reporting To Ceo And Pe BoardCicis Nov 2018 - PresentCoppell, Tx, UsFollowing a critical data breach at Cicis Pizza and JMC, enhancing operational efficiency and cloud capability by completing a full migration of corporate and network infrastructure to Microsoft Azure within 16 months, including:• Modernization of essential business processes by transitioning from Legacy ERP to MS Dynamics Business Central 365, streamlining accounting, sales, purchasing, and inventory management.• Ensured robust protection across the organization by executing a comprehensive security overhaul, including MFA implementation, a custom SSO solution, and a security awareness program for over 700 users.• Safeguarded corporate assets against cyber threats by implementing MDR and MR systems, conducting a full system security audit, and establishing endpoint and patch management protocols. Led a 30% increase in sales in 2022, contributing to two years of double-digit growth, by implementing strategic digital initiatives across all departments and for franchisees, significantly boosting performance and growth:• Enhanced franchisee pricing agility and operational efficiency by unifying POS system across all 280 Cicis Restaurants, resulting in a 7-day faster price adjustment capability, consistent P&L reporting, and an 8% increase in AUV to $24,500.• Boosted organic website traffic by 45% in the first 3 months and reduced website load time by 32% by launching a newly designed Cicis website, improving customer engagement and online experience.• Streamlined order processing and inventory management by customizing our ERP solution, including MRP for suggestive purchasing, which is projected to save the company at least $200K annually through more efficient ordering practices.Innovation with other AI thru POC of a custom Document and Video search tool. -
Vice President, Information TechnologyRave Restaurant Group, Inc. Jun 2016 - Oct 2018The Colony, Texas, UsLed technology strategy development and tactical execution; managed technical teams and resources in infrastructure design, development, and delivery with a focus on efficiency, cost-effectiveness, security, stability, and overall value.• Introduced and implemented USE and business case practices as well as formal IT project management, authoring a new store opening model to streamline and improve processes for new franchises. Captured significant expense and time efficiencies and freed up 60 hours of internal IT resources to be better spent on critical operational deliverables.• Executed Pizza Inn POS brand contract agreement. Restructured RFP to obtain Franchise Advisory Council acceptance for first system-wide POS in its 59-year history.• Successfully built a custom cloud-based analytics platform that reduced costs by consolidated 3rd party operations into one central tool creating annual savings of 50K+ in operating expenses (op-ex). -
Senior Manager In-Store SolutionsTgi Fridays Aug 2014 - Jun 2016Dallas, Texas, UsDevised an effective strategy for executing and delivering on IT business initiatives. Oversaw 20+ onshore and offshore direct reports dedicated to providing technology solutions and maintenance for all domestic-supported T.G.I. Friday's restaurants. Oversight for the system-wide rollout of new technology package including migration to updated version of Micros with COM, implementing tablet technologies, upgrading the store server, and overseeing franchisee back-office conversion to NCR. Directed vendor management, including a statement of work (SOW), resource management, product requirement, and certification. Managed products and pricing of all 450+ supported restaurants. Acted as a liaison and collaborated with the business and functional stakeholders to identify and deliver strategic IT enablement solutions. Oversaw contract management for all store-related products, including Micros POS product suite, kitchen management system, and all other customized store solutions. Integrated Agile (SCRUM) methodologies.• Played a key role in outsourcing initiative to transition the help desk and menu management to an offshore site. Created the statement of work, performed resource management and allocation, managed the vendors, and provided offshore training. • Involved on a re-franchising directive to move the Friday's brand from a 50-50 franchise model to a 90-10 model. Completed the 2-year initiative in less than 1 year, capturing millions of dollars in cost savings by reducing the ownership footprint.• Performed a full system upgrade of the POS for all IT-supported restaurants and upgraded to a PCI-compliant system. Built 400+ databases and incorporated a large Micros team and internal team (20+) to implement them over several months. -
Solution Architect / ManagerTgi Fridays Aug 2006 - Oct 2014Dallas, Texas, UsDefined architecture and created a roadmap to get there. Managed, designed, and implemented several web-based solutions utilizing restaurant APIs, workflows, and security management using LDAP for Windows authentication. Provided guidance on application development methodology and strategy as well as change control implementations. Worked with key stakeholders (development, operations, security, and business leads) to establish a mutually agreed modern architecture.• Challenged by executive leadership to improve overall restaurant technology. Led the implementation of a proprietary notification application using web service, Microsoft Biztalk technologies, rest APIs, and application integration with leading-edge software used for location sharing that capitalized on integration within the Friday's loyalty program.• Delivered solutions to meet today's restaurant managers' needs while allowing for future scalability and the ability to be centrally managed for integration with corporate architecture. Completed a corporate implementation of a new back-office system replacement (NCR) for 250 stores, saving up to 14 hours for all restaurant managers in the back office.• Implemented a price management system to integrate with the centrally managed Micros server to manage pricing and item setups better. Created custom price management applications use C#, Microsoft SQL reporting services, Microsoft SQL SSIS, SQL Server 2005, and Microsoft SQL data replication services. -
Lead Systems AnalystTgi Fridays Mar 2003 - Jul 2006Dallas, Texas, Us -
Senior System AnalystTgi Fridays May 2001 - Feb 2003Dallas, Texas, Us -
Senior Programmer AnalystTgi Fridays Aug 2000 - Apr 2001Dallas, Texas, Us
David L. Roberts Skills
David L. Roberts Education Details
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University Of Oklahoma - Price College Of BusinessHttps://Www.Ou.Edu/Price
Frequently Asked Questions about David L. Roberts
What company does David L. Roberts work for?
David L. Roberts works for Cicis
What is David L. Roberts's role at the current company?
David L. Roberts's current role is Energized and Innovative CIO | CTO | Organizational Technology Visionary | Digital Transformation | IT Security Management Strategist | Cyber Breach Mitigator | Transformational Leadership | 2x DallasCIO ORBIE Finalist.
What is David L. Roberts's email address?
David L. Roberts's email address is dl****@****ail.com
What schools did David L. Roberts attend?
David L. Roberts attended University Of Oklahoma - Price College Of Business.
What skills is David L. Roberts known for?
David L. Roberts has skills like Ssis, Ssrs, Microsoft Sql Server, Analysis, Business Intelligence, Sharepoint, Visio, Management, Database Design, Software Development, Team Building, Process Improvement.
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