Utilized Human Resources and Relationship Management (RM) experience to develop the RM role for this $60M spin-off business unit. Designed RM practice and behavior around client satisfaction which increased scores by 118% within 24 months and achieves year-over-year client retention of 94% or greater. • Business leader: Responsible for all business strategy and planning, annual budgeting, and client generated revenue. • Development: Relationship management training is based on authentic human interactions that provide a deeper understanding and experience in identifying the needs and personal care of high value clients. All members of the RM team consistently exceed corporate standards for all measured metrics and are consulted by other lines of business within the organization, for strategic client relationship guidance. • Product: Key stakeholder in development, launch, and support of a cloud-based client portal which increased process efficiency and sales booking speed to completion, by 46%.

Recruited to manage strategic HR advisement for mid-market clients of ADP. Partner with senior executives to develop new business initiatives, foster employee engagement, and motivate talent. • Southeast Regional Leader: I guide a team of 10 HRBP Relationship Managers responsible for offering consultation on such HR functions as recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance. • Strategic HR Management: Transforming HR into a true strategic business partner with key stakeholders by forging sustainable HR infrastructures, systems, processes, and practices. Translating HR best practice information into custom strategic plans that align with organizational goals, culture, mission, vision and values. Teaching HR professionals how Human Capital Management ties to business acumen.• Organization Transformation: Driving organizational change essential to a significant reduction in ADP business unit HR operating costs. Co-created and now executing redesign of core business operations, including geographical realignment of clients with Relationship Managers. Heavy emphasis on leading ADP business unit through rapid change by managing transformation programs.• Career Coaching: Created Team roundtable and maintain 1:1 discussions for multi-faceted approach to individual career development.

Utilized analytical reporting strategies to create specialized reports from over 20 different ADP systems and databases. Data was then provided to all levels of the Business Unit for use in sound underwriting and risk management decision making. • Compliance Risk Management: My high degree of accuracy and expertise led to my role as Subject Matter Expert in the HR areas of employee benefits, workers compensation insurance, and 401(k) retirement accounts.

Hired to direct an implementation team of 5-8 specialists responsible for the configuration of the ADP HRIS, combining payroll, HR, and benefits solutions that had been aligned with the client’s needs. With vast experience in complex implementations such as restaurants, Unions, Non-Profit organizations, and multi-jurisdictional tax reporting, I was also selected to perform Beta testing on new ADP HRIS software, prior to general release. • HRIS Technology: Drove transition from outdated HR systems into a fully integrated HRIS platform from ADP. Instantly improved analysis, reporting, planning capabilities, while streamlining daily HR functions. My level of implementation efficiency was 128% favorable to plan.

Education designed and delivered to health savings, FSA and HRA business partners and account holders for compliance and regulations surrounding the usage of these types of tax benefited accounts. Key employee in the administration of account transactions, personally generating $912,551.31 in new contributions during a four-month campaign. • FSA/HRA HDHP Benefits: My high performance garnered a promotion to FSA/HRA operations as the sole corporate funding officer under IRS regulatory compliance.