Windows 3.1-Current, Windows Server NT-2012Unix & Unix-like variations HP Unix 10, Debian based Linux (Elive, Ubuntu, kubuntu), (Open, Free, and Hardened)BSDFirewalls OPNSense Multi-WAN Firewall (17.1 – Current), Ubiquity Security Gateway 4 (EdgeOS)Microsoft Office 1997-CurrentEmail clients Lotus notes 8-9, Outlook 97-Current, Thunderbird 31-CurrentLending Systems Stonewain’s Spire & EAI application 2012-Current, Charles River 9.2.3-9.3.3Accounting Systems PORTIA (6, 11)Repositories Gitlab, GithubApplication Performance Management AppDynamicsMessaging MQ, SWIFT (MT), Infrared360Workload Automation CA Technologies (Workload Control Center, Autosys)Change Management HP Service Manager, Service NowDashboards KibanaLanguages Powershell, PythonStandards NIST SP800-53, NIST SP800-204, Critical Security Controls 20Cloud AWS (S3, Route53, Cloudfront)

Performed lead BSA role for more than 30 projects, most of which touched multiple systems outside of the organization, including three full system conversionsSuccessfully built long-standing relationships with key, external business partners, fostering a better understanding of business needs while improving testing reliability and engaging in root cause analysisWorked with multiple stakeholders to implement a streamlined naming convention to facilitate improved collaboration between business unitsBuilt and implemented orchestration surrounding system and batch automation, factoring in supporting systems’ automated batch cycles into recovery plansIdentify, document, and flow new processes and procedures, defining attributes, constraints, required data, external interfaces, and other nonfunctional requirementsBrought out requirements using a combination of interviews, documented analysis, business process models, independent business analysis, product analysis, viewpoints, and task and workflow analysisBroke down high-level business and user requirements into functional requirements, defining an appropriate level of detail applicable for those that must adhere to said requirementsLead requirements analysis and verification, ensuring that requirements are complete, consistent, to the point, traceable, and conform to current standardsParticipated in requirements prioritization, facilitating the discussion for multiple stakeholdersTranslated business requirements into system details for application developers to useManage changes to baseline requirements through the use of change control processes and toolsAssisted the project manager and architect in iteration and sprint planningCoached users on testing in UAT, including test planning and execution, and user acceptance criteriaServe as project manager when necessary or current project managers unavailableCoordinated business validation to confirm that end-to-end business processes function as expected

Product expert for communication hardware, and connection plansOn-site technical support for essential software and hardware systems

Manager, IT DepartmentImplemented a process and facilitated the setup of new user accounts for customers, decreasing onboarding time by 67% Managed network and shared drive access security and permissions, ensuring confidential information was only available to those with a “need to know”Built relationships and partnered with other teams, consistently maximizing the value provided and receivedFrequently met with executive management to discuss the current operational status and then subsequently aligned priorities with other business units and communicated the feedback received to the teamCommunications Manager Coordinated and executed the acquisition and deployment of over six miles of CAT5E cabling, enabling overseas communication between Marines and their families Assisted in the reconfiguration of Network resources, including IP addressing and DNS information Facilitated the restructuring and acquisition of communication lines, improving operational integrity While supporting Iraqi operations, provided tier 2 support for the unit’s Afghanistan detachmentProvided 24-hour on-call support, directly supporting technical or physical operations for nearly three thousand missions flown Volunteered for secondary billet within a different field due to resource limitations, quickly learning the job function and performing 40+ mission briefings

Assistant Manager, Network Administration Division Configured new network devices, increasing speed by 100x, and improving efficiency and productivity Monitored and provided incident response and issue resolution involving network outages Completed daily checks and maintenance as needed on aviation and supply system servers Supported various aviation maintenance and mission planning software suites, training others on understanding how each system fit into the greater whole Held Collateral Duty Inspector position, auditing hardware maintenance procedures performed by others Customer Service Representative Maintained integrity of files and performed daily backups on Unix based serverProvided direct equipment support to Executive and Senior LeadershipCollaborated in creating a database and offline backups for user access and compliance auditing, managing the accessibility of more than 1400 Marines