• Implement strategic rent pricing strategies based on market analysis and property valuation, maximizing rental income whileremaining competitive within the local market• Demonstrate expertise in managing a diverse portfolio of residential rental properties, ensuring optimal occupancy rates, tenantsatisfaction, and property maintenance• Conduct thorough tenant screenings, including background checks and credit evaluations, to ensure reliable and responsible tenants, minimizing risks and mitigating potential issues• Review and complete lease documents with customers, and conduct move-in and move-out inspections• Establish and maintain positive relationships with tenants, addressing inquiries, concerns, and maintenance requests promptly and efficiently, resulting in high tenant satisfaction and retention

● Delivered guest services programs to shoppers daily to enhance community engagement and acted as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level● Built and maintained strong working relationships with mall tenants and cross-functional teams to facilitate service requests, dispatched security and maintenance personnel via verbal and written communication● Coordinated gift card sales by analyzing sales journals and inventory levels to develop strategies that drive revenue, ensuring accurate transaction records for accounting and forecasting by reconciling as needed● Maintained guest services database; ensuring all customer information is kept current

● Managed daily cash, credit, debit, and gift card transactions of $1,500-$2,500 and was responsible for data inaccuracies and issues to management● Handled multiple areas of business by ensuring customer orders were satisfied, the proper amount of inventory was stocked, and employees were motivated during stressful times resulting in lower queue times● Resolved approximately 30 customer inquiries weekly, and consistently met performance benchmarks in speed, accuracy, and volume

● Addressed all customer problems promptly and directly in accordance with company personnel policies and procedures ● Mulitasked effectively between selling and stocking goods, and theft prevention while working independently● Maintained established merchandising standards, including window, sales floor, and promotional displays